- As a leader, you will be responsible for fostering a positive and motivating work environment, promoting teamwork, and recognizing and rewarding outstanding performance within the team.
- Conduct regular team meetings and training sessions to address skill gaps and keep the team well-informed about new policies and procedures.
- Organize regular team meetings and training workshops to address skill development needs and ensure compliance with updated policies and procedures.
- Lead and mentor a group of customer support professionals, driving them to meet performance objectives and exceed customer expectations.
- Utilize call center analytics to offer targeted feedback and continuous improvement opportunities for agents and the entire team.
- Leverage call center performance data to provide feedback and implement strategies that enhance agent productivity and overall team success.
- Instill a sense of pride and accomplishment within the team, celebrating achievements and milestones while inspiring continuous growth and improvement.
Job Details
| Posted Date: | 2024-08-16 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Sales Outsourcing |
| Monthly Salary: | US $1,000 |
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