Customer Success Lead – Creative Edge

• Lead the partnership across the agency portfolio as a senior strategic advisor, providing best-in-class client service based on BBX Optima’s vision and values in the GCC market.
• Responsible for growing revenues through strategic cross selling and upselling opportunities by understanding the core client business needs.
• Provide strategic oversight of your portfolio of accounts, participating in key client meetings while maintaining relationships with senior leaders and decision makers across brands and their corresponding agencies.
• Work closely with commercial sales team to cultivate your accounts regionally
• Develop trusting and productive relationships with key stakeholders both internally and externally.
• Demonstrating the value of BBX Optima to clients by providing innovative solutions that meet the clients’ needs and our business goals.
• Manage, motivate and empower a cross functional team of Commercial, AM’s and Traders to drive consistent YoY account growth, overseeing their day-to-day management, motivating the team by setting clear expectations, providing constructive feedback, managing bandwidth and maintaining a high level of performance from the team, reporting progress against goals to management.
• Participate in product road map to build out discussions based on client needs with senior leadership, product, & sales partners
• Communicate effectively with other functions (product, marketing, inventory, partnership team) by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organisation.
• Maintain strong cross-pod relationships to support horizontal centre of excellence across account management and traders.

Job Details

Preferred Candidate