Junior Account Lead – Threads Styling

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What you’ll be doing  

The Threads Affiliate Personal Shopper (Junior Account Lead) will be facilitating the sale of luxury items to a global clientele by being the first port of call for affiliate client requests.

You’re an effective communicator and exceptional networker with a talent for enticing new clients to the Threads Connect model through passionate and informed conversations.

You will build, maintain and develop strong relationships with your affiliate clients in order to provide the most personal luxury shopping experience possible and support growth of their external business through internal business partnerships.

Key Responsibilities 

Personal Shopper

• Talking directly to affiliate clients via chat-based media to receive product requests and confirm sales.
• Hold personal shopping appointments domestically and internationally (if required)
• Connect directly with clients via chat-based media to inspire fashion styling, receive inquiries and sell desired items
• Build and own your own personal affiliate client book through recruitment of new accounts leveraging network events, contacts and social media outreach.
• Analysing business account profiles and implementing strategy at an account level to develop sales year-on-year.
• Identify key industry partnership opportunities and introduce these to Threads as both a supplier and B2B.
• Manage towards annual and monthly sales portfolio targets.
• Researching, sourcing and finding products to satisfy your affiliate Clients requests and needs.
• Building strong relationships with suppliers to gain access to the product.
• Driving margin percentages to maximise business revenue.

Collaboration 

• Collaborate with the global social media team to identify and maximise sales opportunities
• Work closely with the internal departments in collaborative way that impact the overall customer journey (brand partnerships, sourcing, creative, dispatch and finance)
• Offer feedback on feedback in a respectful and implementable manner.

Ambassador 

• Representing the company as a brand ambassador

What you’ll need to succeed  

• 2+ years of experience in Personal Shopping, styling or account management.
• Multi Brand or Freelance Personal Shopping Experience.
• Knowledge in account management at a B2B level.
• Established and loyal long standing client list and transferable relationships
• An autonomous self-starter who’s always thinking of new ways to tackle challenges and thrives on pressure
• Social media savvy and confident with learning to use new platforms
• Motivated by personal sales targets and thrives on exceeding them
• Extensive product and brand awareness in the luxury goods market
• Confident using Mac and G-suite (Google docs, Google drive etc)
• Ability to speak multiple languages would be a bonus.
• Knowledge of varying cultures and traditions.
• Flexible with rota/schedule arrangements. Comfortable working on weekends

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.