- Boosting customer loyalty by building and maintaining solid relationships with existing and new customers, acting as their main point of contact.
- Proactively identifying customer needs and goals, developing strategies to help them achieve success with the product or service.
- Conducting regular check-ins and meetings with the existing customer base to assess their satisfaction, address any customer issues, and provide ongoing support.
- Collaborating with internal teams, such as the sales team, support team, product team, and the rest of the customer success team, to ensure a smooth customer onboarding
process, implementation, and resolution of any issues.
- Monitoring customer usage and adoption of the product or service throughout the customer journey, analyzing data and metrics to identify trends and areas for improvement.
- Providing product training and education to customers, ensuring they have the knowledge and skills to maximize the product’s offerings and any new features.
Job Details
| Posted Date: | 2024-11-04 |
| Job Location: | Kuwait – Al Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Primary, Prep, & Secondary School; Vocational Education; Higher Education |
Preferred Candidate
| Nationality: | United Arab Emirates; Bahrain; Kuwait; Oman; Qatar; Saudi Arabia |
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