Commercial Excellence Manager – EMEA Indirect Market | ORVEON

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What you’ll be doing

The Manager of Commercial Excellence will play a pivotal role in overseeing, supporting, and coordinating all commercial and brand activities across Distributor markets in EMEA region, encompassing all Orveon brands – bareMinerals, Buxom & Laura Mercier. To proactively foster collaboration across teams

Key areas of responsibilities include:

Commercial

• Achieve business & sales objectives (Net Sales) in assigned Distributor markets through
  effective management.

• Establish a clear workflow process for timely submission of forecasts and orders aligned with budgets.

• Create and monitor monthly sales report, sell-in inventory, and Distributors’ performance.
• Provide monthly market progress update reports, commentaries and propose mitigation plans of BTG (Balance to Go) for review and discussion.
• Use business analytics to understand key assigned markets indicators (Inventories, Sell In, and cost structures) to ensure healthy and sustainable growth are maintained.
• Pro-actively share trends and opportunities through market observation and data, use this to build & generate ideas to propose to BDD.
• Partner with Distributors in driving and achieving distribution expansion. Keep the distribution database updated.
• Contribute to and work collaboratively with immediate team and cross functional counterparts.
• Manage pricing, sales & ordering and registration process with Demand Planning, Customer Service Team, Legal team, resolve issues and act as a liaison between distributor partners and internal team.

Brand Support

• Align and collaborate with Global marketing on the individual Distributors’ Marketing Calendar and ensure timely execution.
• Cascade & adapt all brand marketing information, assets, updates, bulletins to markets in
  consultation with BDD and Global Marketing.
• Align and monitor Distributors’ A&P investment is in line with brands’ strategic direction.
• Collaborate with markets for strong 360 marketing plans & execution behind HERO launches in the various Channels (B&M, E-Commerce and Social Media platforms).
• Trade plans: Review, challenge and validate with markets
• Manage assortment, including phase in/out and placement of innovation orders.
• Prepare and share monthly marketing activation reports & quarterly for best practices.
• Ensure E-commerce sites, POS, Activations on the brands are updated with the latest visuals.
• Launch feedbacks: Review, challenge and validate with markets
• Coordinate PR execution between distributors & EMEA marketing: review paid collaboration and PR events requests, secure the required validations for seeding lists and compo.
• Manage with the markets the impact from launch delays and OOS (focus transfer, new creative dev, etc.)
• Creative asset requests submission and follow-up with Global team

What you’ll need to succeed

• Minimum 5 – 8 years Sales & Marketing experience managing distributors
• Experience working either in a regional capacity or in several different markets in the EMEA region.
• An understanding of the Cosmetics market would be necessary and experience in the Beauty Industry
• Degree in Business Administration
• Ability to communicate fluently, both spoken and written English. Other languages a plus
• Excellent interpersonal skills and a high level of energy
• Strong communicator and has good presentation skills, able to drive discussions.
• Proficient in Microsoft Office
• Good commercial awareness and business acumen
• Demonstrate in-depth knowledge of account management
• Demonstrate a good understanding of the in-store environment, promotional and POS landscape.
• Highly numerate. Can demonstrate a good understanding of account profits, margins etc.
• Demonstrate the ability to analyze and present data
• Ability to positively influence internal and external stakeholders
• Ability to distil simplicity from complexity
• Ability to think creatively beyond typical parameters
• Essential to be self-motivated with a positive outlook
• Ability to work under pressure and to tight deadlines
• Skilled and enjoy working in multi-functional teams

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.