Concierge & Customer Service Administrative Assistant

• Deal directly with customers either by telephone, electronically or face-to-face.

• Directs customers to online resources.

• Updates customer records in the system, including notes about interactions.

• Respond promptly to customer inquiries.

• Handle and resolve customer complaints.

• Organize workflow to meet customer timeframes.

• Update and maintain customer database.

• Communicate and coordinate with internal departments.

• Provide feedback on the efficiency of the customer service process.

• Manage large amounts of incoming calls.

• Generate sales leads.

• Identify and assess customers’ needs to achieve satisfaction.

• Track record of over-achieving quota.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid and complete information by using the right methods/tools.

• Meet personal/customer service team sales targets and call handling quotas.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines and policies.

• Take the extra mile to engage customers.

• Managing digital marketing tools and social media sources (Facebook, Twitter, Instagram, etc.) to ensure Company exposure and interaction with prospective clients and existing tenants.

• Managing existing Webpage and arrange events via on-line calendar postings.

Job Details

Preferred Candidate