Guest Relations Officer | BYD Automotive

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Job Requisition ID: 163624

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

To support the company in achieving the monthly and annual objectives through customer service support. This role is responsible in making sure that all customers are provided with the highest standard of customer service might it be from email, phone or walk in.

The role acts as the focal point to continuously promote the improvement of Customer Service in Honda. A close liaison is maintained between all departments and all personnel are involved in the process to create a “Quality Service Culture”. The role aims to ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.

What you will do:

<ul>
<li>Accurately logging all walk in and phone enquiries on system.</li>
<li>Efficient handling of customer enquiries for both phone, email and walk in.</li>
<li>Provide accurate information about BYD products and service.</li>
<li>Assist in coordinating showroom requirements.</li>
<li>Ensure that work station as well as the showroom and its complete facilities are tidy and in working order.</li>
<li>Ensuring that all customers are met and greeted properly when visiting the showroom.</li>
<li>Submitting required reports such as walk in logs, demo logs, test drive logs etc.</li>
<li>Ensure quality of job to avoid errors/rework and take actions on customer concerns to improve customer satisfaction</li>
<li>Comply with company rules, guidelines, SOPs and report all incident to the supervisor</li>
<li>Undertake safety awareness trainings as provided by the company</li>
<li>Follow emergency & evacuation procedure of the company</li>
</ul>

Required skills to be successful:

<ul>
<li>Strong English communication skills</li>
<li>Proactive, hardworking, motivated approach</li>
<li>Good coordination and problem solving skills.</li>
<li>Team player with evidence of building cross business support</li>
<li>A confident and positive individual with a ‘’Yes we can’’ attitude</li>
</ul>

About the Team:

Reporting to Operations Sales Manager, you will be an individual contributor and working in a busy Aftersales environment.

What Equips You For The Role:

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application. 
Additional Internal Information:

• Reports to: Sales Manager 
• Band: E

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered. 
You must inform your HRBP in confidence of your application. 
Please note that this vacancy may be advertised externally in the next week so apply without delay.

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