Specialist – Training

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What you’ll be doing  

 As part of the Business Transformation Initiative, the Training Lead is responsible for developing and executing comprehensive training strategies to ensure the successful adoption and utilization of future end-to-end processes and new systems. This role involves designing, delivering, and managing training programs tailored to various user groups within the organization.

You will be expected to:

• Develop and implement a comprehensive training strategy that aligns with the Transformation program and change management goals, in coordination with external vendors.

• Conduct a thorough training needs analysis to develop training curriculum and materials tailored to the diverse needs of various user groups and functions.

• Collaborate effectively with business stakeholders, project managers, and change management teams to perform training needs assessments and ensure a unified approach to training initiatives.

• Plan and deliver training sessions using a variety of methods including workshops, webinars, hands-on practice, train the trainer programs, ensuring a diverse and engaging learning experience.

• Establish optimal storage locations for training materials by evaluating the current Learning Management System in place, ensuring easy access and organisation of resources for all team members.

• Manage training schedules, venues, and resources while maintaining training records to ensure smooth execution and documentation of training activities.

• Develop and implement assessment tools to measure training effectiveness, identify learning gaps, and adjust programs based on participant feedback.

• Stay informed about the latest training methodologies and technologies and implement best practices to enhance training programs.

• Define, recommend and implement the Business As Usual (BAU) training strategy as the program transitions to BAU.

What you’ll need to succeed  

• Bachelor’s degree in education, Training and Development, Human Resources, Information Technology, or any related field.
• Minimum 5 years of proven experience in designing and delivering effective training program with at least 3 years in leading training initiatives for ERP implementations / large-scale organizational changes.
• Retail experience is a must.
• Training delivery on SAP as well as Blue Yonder would be a plus.
• Proficiency in Learning Management Solution, e-learning tools, and training technologies.
• Excellent stakeholder engagement and relationship management skills.
• Strong presentation, communication, and facilitation skills.
• Strong organizational and project management skills.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.