Assistant Manager – Distribution Centre

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What you’ll be doing  

The Assistant DC Manager is responsible for supporting the Distribution Center Manager in overseeing daily operations, ensuring smooth workflow, and optimizing inventory management. This role requires strong leadership, problem-solving skills, and proficiency in Microsoft Excel for data analysis and reporting. The position also requires flexibility to work night shifts as needed to maintain operational efficiency.

Key Responsibilities:

1. Order Fulfillment Management

• Supervision of Order Processing: Overseeing the picking, packing, and shipping processes to ensure that customer orders are filled accurately and efficiently.
• Timely Dispatch: Ensuring that all orders are processed and shipped within the designated timeframes to meet delivery deadlines.

2. Inventory Control

• Stock Accuracy: Ensuring the correct inventory is available for fulfilling orders, and maintaining accurate inventory levels to avoid stockouts or overstock situations.

3. Team Management

• Staff Supervision: Managing outbound teams, including pickers, packers, and loaders, to ensure that they are working efficiently and safely.
• Training and Development: Providing ongoing training to team members on operational procedures, safety protocols, and the use of warehouse management systems (WMS).
• Motivation & Performance: Monitoring team performance, providing feedback, and implementing strategies to improve productivity and morale.

4. Operational Efficiency

• Process Improvement: Analyzing workflows and identifying areas for process improvements to increase efficiency, reduce costs, and improve overall productivity.
• Technology Integration: Implementing and maintaining warehouse management systems (WMS) or other software to streamline operations and ensure real-time tracking of orders.

5. Safety and Compliance

• Workplace Safety: Ensuring that all outbound operations adhere to safety standards and that the team follows proper safety protocols when handling goods, operating machinery, and preparing shipments.
• Compliance: Ensuring compliance with regulations regarding shipping, labor laws, and industry standards.

6. Customer Satisfaction

• Quality Control: Ensuring that products are picked and packed to meet the highest quality standards, minimizing errors and damage during transit.
• Customer Communication: Addressing any shipping-related customer inquiries or complaints, resolving issues efficiently to maintain customer satisfaction.

7. Coordination with Other Departments

• Collaboration with Inbound Teams: Communicating and working closely with inbound and inventory management teams to ensure smooth coordination between receiving goods and shipping them out.
• Coordination with Transportation: Liaising with the transportation department or carriers to ensure timely and cost-effective delivery of goods.

8. Reporting and Documentation

• Performance Metrics: Tracking key performance indicators (KPIs) such as order accuracy, shipping time, labor efficiency, and on-time delivery rates.
• Reporting: Preparing regular reports on outbound operations and providing insights to upper management on performance, challenges, and areas of improvement.

9. Cost Management

• Cost Optimization: Identifying cost-saving opportunities in shipping, packaging, and labor usage to improve overall profitability.

10. Problem Solving and Escalation

• Issue Resolution: Addressing any operational issues that arise, such as shipping delays, inventory shortages, or damaged goods, and resolving them quickly to minimize impact on customers.
• Escalation Management: Handling and escalating more complex problems or delays to higher management if necessary. 

What you’ll need to succeed  

Qualifications & Skills:

• Bachelor’s degree in logistics, supply chain management, business administration, or a related field is preferred.
• Proven experience in warehouse or distribution center operations.
• Strong proficiency in Microsoft Excel, including data analysis, pivot tables, and reporting.
• Excellent organizational and problem-solving abilities.
• Strong leadership and team management skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Knowledge of safety regulations and best practices in warehouse operations.
• Effective communication and interpersonal skills.
• Availability to work night shifts as needed.

Work Environment:

• Warehouse setting with occasional office work.
• Requires physical activity, including lifting and standing for extended periods.
• Night shift availability required to meet operational demands.

This role is ideal for a detail-oriented, analytical, and proactive professional who is comfortable working night shifts and leveraging Excel for data-driven decision-making.
  

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.