Recruitment in Al Futtaim Group Dealer Principal | Al Futtaim Automotive | Toyota & Lexus (Abu Dhabi, AE)
Job Requisition ID: 153954
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
Al Futtaim Motors is seeking for an experienced and dynamic Dealer Principal to join our Toyota & Lexus team in Abu Dhabi to drive market position and enhance brands’ ability to engage with the customer by creating a seamless and complete Automotive offering.
As a Dealer Principal, you will have a strong automotive background, having successfully run dealership facilities covering both sales and aftersales. You will spearhead the development and implementation of an innovative & engaging customer journey in the respective site, driving the dealership team to be increasingly customer centric. You will be responsible for the overall performance and profitability of the dealership, maximizing revenue generation and driving a kaizen mindset to improve processes and problem-solving mentality.
What you will do
- To be a central accountable lead for providing a seamless and complete Automotive offering to the customers of the localised sites/network pertaining to the role.
- Lead and maximize the performance of all the location’s operational functions: New Unit Car Sales, Pre-Owned Car Sales, Finance & Insurance, After Sales (Services, Spare Parts, Accessories).
- Direct the activities of all departmental staff; coaching them in establishing their departmental financial and non-financial objectives: Sales, profits, capital expenditures, manpower, Employee Engagement, Customer satisfaction, mystery shop, Retail standards; and continuously monitor and evaluate their progress toward achieving those objectives.
- Direct, motivate, and coach location employees to assure they consistently offer superior levels of service to the customer.
- Ensure branch compliance with Company Mission, Vision, Brand values.
- Uphold and comply with the OEM standards and processes.
- Ensure compliance to all Government regulations such as employment terms, safety, health, environment & security.
Required skills to be successful
- Minimum of 10 years automotive industry experience
- 5 years’ experience as a Branch Sales Manager or a Service Manager
- Strong operational experience in both Aftersales & Sales
- Experience in optimisation of Automotive Services
About the Team
This role reports to the Retail Director. You will work collaboratively with cross-functional teams in a fast-paced environment
What equips you for the role
- Minimum of 10 years automotive industry experience with at least 5 years as a Branch Sales Manager or Service Manager.
- Proven ability to develop, execute and manage entire the service customer journey.
- Affinity with cars in general and the automotive industry in particular.
- Ideally has strong operational experience in both Aftersales & Sales
- Skills in sales & aftersales operations and customer relations
- Ability to analyse and interpret financial data, including P&L.
- Negotiation skills and able to close deals
- Strong stakeholder management skills with the ability to communicate and interact with officials at all levels and to work effectively with a wide range of constituencies in a diverse community
- Leadership and ability to drive through complex solutions
- Professional written and verbal communication and interpersonal skills able to drive best practices and productivity across a diverse workforce
- Ability to motivate teams with good team building skills
- Innovative problem-solving skills with entrepreneurial mindset
- Confidence in own decision making
- Target oriented and drive to exceed demanding challenge
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
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