Desktop Support Engineer Responsibilities:
· Responding to client support requests.
· Contacting clients to find out the nature of the problem.
· Traveling to the client’s location or connecting via a remote link.
· Troubleshooting hardware and software issues.
· Installing and maintaining hardware and computer peripherals.
· Installing and upgrading operating systems and computer software.
· Troubleshooting networking and connection issues.
· Advising on software or hardware upgrades.
Desktop Support Engineer Skills Requirements:
· proven work experience as a desktop support engineer or support technician.
· Office 365 Administration
· Windows Administration
· End-User Computing Device Administration
· Confidential Active Directory and Confidential Configuration
· Manageable Antivirus SEP
· Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
· Knowledge of popular operating systems, software applications, and remote connection systems.
· Ability to solve complex hardware and software issues.
· Ability to travel and work after hours when necessary.
· Excellent interpersonal skills.
· Good written and verbal communication skills.
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