Recruitment in Al Futtaim Group Planning Executive | Automotive | Global Aftersales | AFM (AE)
Job Requisition ID: 153648
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The role will be part of the Toyota & Lexus Aftersales Distributor Business Planning Department. The role will support annual budget, forecast analysis, Adhoc analysis, preparation of principal reports, Marketing campaign offers & results reports, Analysis of aftersales business performance for both service and parts; looking at market trends to identify opportunities in both B2C as well as in B2B to support strategic decision-making and Visits & Revenue maximization.
What you will do:
- Interact with stakeholders, analyze trends & provide Weekly forecasts, mid-term and annual business plan with rationale to challenge current status, pushing volumes & profitability.
- Produce periodical & Monthly Ad hoc KPI Reports, conduct internal review, discussions to identify areas of business improvements, opportunities, highlighting risk and opportunities, both in retail and in fleet operations.
- Analyze various segments, prepare targets & coordinate with all stakeholders like Marketing, CRM Dept and Call Center to achieve daily VIN visit targets. Analyze & submit trend reports with all stakeholders to ensure sharp focus & actions for consistent performance.
- Devise Marketing schemes & offers, introduction & performance tracking of Quarterly & annual Marketing Campaigns, Monitoring competitive Offers on social media, Smooth conduct of Aftersales processes on Website, WhatsApp & Online channels for smooth Customer Service.
- Keep track of Principal related reports, ensure report preparation with quality & accuracy including timely submission.
- To work closely with Technical, Warranty & Pricing department to create new model or modify existing Aftersales packages.
- Coordination with IT for smooth & timely development of new or existing system enhancement.
- Work with retention team to launch the retention products in the network (SMC, Extended Warranty etc)
Required skills to be successful:
- Ability to operate SAP system and experience of Microsoft tools
- Lead projects and manage stakeholders.
- Experienced in Business Planning within Automotive industry handling volume brands
- Business analytical and Data management skills
About The Team:
The position will report to Aftersales Brand Lead and manage a team of 2.
What Equips You For The Role:
- At least 3 years of experience in a similar job profile from an automotive industry
- Degree or Diploma in Automobile or Mechanical Engineering
- Ability to coordinate projects, manage stakeholders.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
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