About the job
Skills Required:
Must have excellent organizational, supervisory and customer service skills.
Must have excellent time management skills.
Must have effective conflict management skills.
Must have ability to prioritize and organize work assignments.
Must have problem solving, reasoning, motivating, organizational and training abilities.
Must be able to work well under stressful situations and handle challenges in a professional manner.
Must be able to perform and train others to properly perform all the job responsibilities of the Front Office Department.
Must instill a calm, organized approach when interacting in stressful situations.
Must be able to coordinate efforts between other operation departments: maintenance, reservations and housekeeping.
Must be able to mediate guest complaints, solve problems for guests, travel agents and wholesalers.
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