About the job
• Presents himself/herself well dressed, well groomed with perfect personal hygiene and with a smile. • Checks the logbook at the beginning of his duty and uses the book for his information.
• Addresses the guests by name. • Checks all reservations and arrivals of the day.
• Prepares the key booklets and registration forms for the arrival of the guest. • Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest. • Ensures that butlers are aware of arrival time in order to meet for in room check in.
• He attends to all check inns / and check outs at the reception in a professional manner following the LQA/GAP Audit.
• Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure. • Applies corporate rate to guests who are entitled to such facility. • Ensures proper updates of guest history.
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