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Service Advisors – UNITED MOTORS COMPANY

Posted on by JobDXB

Service Advisors (Riyadh – Dammam – Jeddah )

Customer

  • Greet customers courteously; accurately capture customer vehicle complaint and advise service team
  • Attend to inquiries and complaints from customers and resolves problems to ensure all needs are met
  • Refer unresolved complaints or queries to the Supervisor reception or appropriate designate for resolution 
  • Call customers who have had major repairs done in the last month to inquire about vehicle performance
  • Call customers to pre-schedule maintenance visits in order to reduce excessive walk-in traffic, waiting time, and to maximize utilization of off-peak business time  

Service Process

  • Record customer appointments, check service records and stamp service booklets
  • Complete customer check list detailing all information provided by the customer in terms of defect or service required
  • Enter data on system to obtain an estimate of the work to be performed and advise customer of the job cost estimates
  • Complete and process all paperwork, obtain customer signature, estimate repair time and delivery date to the customer, and explain any payment policies
  • Communicate with the customer any cost overruns (before they are incurred) or completion delays   
  • Maintain daily/weekly record of promised delivery dates ensuring that customers are kept informed of the expected completion date
  • Receive invoices and obtain payment at the time of vehicle delivery to the customer

Warranty Claims

  • Review warranty documentation where the customer requests work to be performed under the manufacturer’s warranty
  • Advise and provide explanations to customers where repairs cannot be covered by warranty
  • Coordinate and follow up on warranty jobs sent to authorized dealers to ensure timely completion of requested work 
  • Provide all warranty documentation to Warranty function to support any claims with the franchisor

Service Promotion

  • Ensure that all marketing material is properly exhibited in the reception areas
  • Mail service promotion material to targeted customers
  • Explain to customers special plans and promotions related to maintenance and accessories

Reporting

Prepare regular reports regarding W schedules, status, and activities.

Job Details

Posted Date: 2023-10-12
Job Location: Saudi Arabia – Riyadh
Job Role: Customer Service and Call Center
Company Industry: Automotive Dealership & Distributor

Preferred Candidate

Apply Now

Floor Sales Associate – Roman Foods

Posted on by JobDXB

Job Summary

We are currently seeking passionate and dynamic Floor Sales Associates who pride themselves on their ability to deliver extraordinary levels of customer service to help us keep growing.

Location: Verdun

Shift: PM Shift from 02:00 PM – 10:00 PM

You will be responsible for all sales activities, from greeting customers, guiding them through our products, answering questions, offering assistance, lending opinions, facilitating purchases, and providing customer service.

Main Tasks

  • Greet & welcome customers in a friendly and polite manner when they walk through the door.
  • Assist customers with requests in-store and on the phone.
  • Build rapport and productive trust relationships with customers through conversation and honest recommendations.
  • Ring up customers at the cash register, take payments, issue receipts, and arrange for delivery or pick-up of the customer’s order if needed.
  • Stamp, mark, and tag prices on merchandise.
  • Process POS (point of sale) purchases and execute price changes and inventory control.
  • Invite customers to search the company’s website, Instagram and Facebook to educate them about our products.
  • Assist in maintaining the back-stock room and setting up merchandise displays on the sales floor.
  • Collaborate with fellow team members to keep the sales floor area clean and organized at all times.
  • Enthusiastically meet and exceed guest expectations.
  • Protect all company assets and maintain the security of all cash.
  • Receive merchandise and maintain in-stock and presentable condition assigned areas.
  • Remain knowledgeable on products offered and discuss available options.
  • Ensure accomplishment of your sales target through consistently delivering, and exceeding targets and KPIs.
  • Adheres to and upholds company policies and procedures.
  • Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.
  • Suggest ways to improve sales (e.g., planning marketing activities, changing the store’s design)
  • Participate in any training and development programs as recommended by the senior management.

 

The Company might require the jobholder to carry out additional tasks that he/she will be trained and coached on…

Job Details

Posted Date: 2023-10-11
Job Location: Lebanon – Beirut
Job Role: Sales
Company Industry: Food & Beverage Production

Preferred Candidate

Nationality: Lebanon

Apply Now

Telecom Engineer (IBS) – Advanced Industrial Solutions co.

Posted on by JobDXB

Responsible for IBS project technical issue handling, including pre-sales technical exchange and clarification, design auditing, acceptance standard negotiation with customer etc, and as a technical interface to customer,

Responsible for the success of IBS project delivery, including site survey, design, installation, commissioning, optimization and acceptance with the support of team

1.Pre-site survey, RF coverage survey (frequency scan test, walk test review)

2. Preparing distributed antenna system (DAS) plan & design for TETRA/GSM/UMTS/LTE network using Visio, AutoCAD and iBwave design tool.

3. Link & power budget calculation & bill of quantity arrangement

4. Active DAS designs for large scale buildings

5. Sites quality and standards assurance.

6. Walk test for signal coverage & quality check performance

7. Result performance review & analysis (Rx Level, Rx Qual, RSCP, Ec/NO VSWR, PIM, RTWP KPI analyses)

8. Responsible for documentation arrangement & preparation (TSSR, design pack, DAS Installation quality document, walk test result report document)

9.Indoor optimization

10.Interaction with customer and clarification of technical issue

11.Serious Compliance & vigilance of Reporting

12.Responsible for sub-contractor management.

Job Details

Posted Date: 2023-10-10
Job Location: Saudi Arabia – Riyadh – Al Yasamin
Job Role: Engineering
Company Industry: Telecommunications

Preferred Candidate

Apply Now

Guest Service Agent – Saudi National – Centro Olaya

Posted on by JobDXB

We are currently looking for  dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:• Offer consistently professional, friendly, warm and engaging service• Give a warm welcome and check in guests taking into account the established SOPs• Check out of departing guest in accordance with the established standards• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happeningsJob Details

Posted Date:
2023-10-09

Job Location:
Saudi Arabia – Riyadh

Department:
Front Office

Preferred Candidate

Nationality:
Saudi Arabia

Apply Now

Guest Service Agent – Centro Capital – Doha

Posted on by JobDXB

We are currently looking for  dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:• Offer consistently professional, friendly, warm and engaging service• Give a warm welcome and check in guests taking into account the established SOPs• Check out of departing guest in accordance with the established standards• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happeningsJob Details

Posted Date:
2023-10-09

Job Location:
Qatar – Doha

Department:
Front Office

Preferred Candidate

Apply Now

Guest Service Agent – Saudi National – Centro Waha

Posted on by JobDXB

We are currently looking for  dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:• Offer consistently professional, friendly, warm and engaging service• Give a warm welcome and check in guests taking into account the established SOPs• Check out of departing guest in accordance with the established standards• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happeningsJob Details

Posted Date:
2023-10-08

Job Location:
Saudi Arabia – Riyadh

Department:
Front Office

Preferred Candidate

Nationality:
Saudi Arabia

Apply Now

Service Advisors (Riyadh – Dammam – Jeddah ) – UNITED MOTORS COMPANY

Posted on by JobDXB

 

Customer

  • Greet customers courteously; accurately capture customer vehicle complaint and advise service team
  • Attend to inquiries and complaints from customers and resolves problems to ensure all needs are met
  • Refer unresolved complaints or queries to the Supervisor reception or appropriate designate for resolution 
  • Call customers who have had major repairs done in the last month to inquire about vehicle performance
  • Call customers to pre-schedule maintenance visits in order to reduce excessive walk-in traffic, waiting time, and to maximize utilization of off-peak business time  

 

Service Process

  • Record customer appointments, check service records and stamp service booklets
  • Complete customer check list detailing all information provided by the customer in terms of defect or service required
  • Enter data on system to obtain an estimate of the work to be performed and advise customer of the job cost estimates
  • Complete and process all paperwork, obtain customer signature, estimate repair time and delivery date to the customer, and explain any payment policies
  • Communicate with the customer any cost overruns (before they are incurred) or completion delays   
  • Maintain daily/weekly record of promised delivery dates ensuring that customers are kept informed of the expected completion date
  • Receive invoices and obtain payment at the time of vehicle delivery to the customer

 

Warranty Claims

  • Review warranty documentation where the customer requests work to be performed under the manufacturer’s warranty
  • Advise and provide explanations to customers where repairs cannot be covered by warranty
  • Coordinate and follow up on warranty jobs sent to authorized dealers to ensure timely completion of requested work 
  • Provide all warranty documentation to Warranty function to support any claims with the franchisor

 

Service Promotion

  • Ensure that all marketing material is properly exhibited in the reception areas
  • Mail service promotion material to targeted customers
  • Explain to customers special plans and promotions related to maintenance and accessories

 

Reporting

Prepare regular reports regarding W schedules, status, and activities

 

 

Job Details

Posted Date: 2023-10-08
Job Location: Saudi Arabia – Riyadh
Company Industry: Automotive Dealership & Distributor

Preferred Candidate

Apply Now

Security Supervisor – Onyx Arjaan by Rotana

Posted on by JobDXB

Job Summary:We are looking for a diligent and experienced Security Supervisor to join our team at the Onyx Arjaan and Residences by Rotana in Manama, Bahrain. The Security Supervisor will be responsible for overseeing the daily security operations and ensuring a safe and secure environment for our staff.Job Responsibilities:- Supervise a team of security personnel and ensure compliance with all security policies and procedures.- Conduct regular patrols of the property to identify and address any security issues or concerns.- Monitor surveillance cameras and respond to any suspicious activities or incidents promptly.- Handle all security incidents and emergencies effectively, including coordinating with local authorities when necessary.- Train and educate security staff on new procedures and ensure their readiness to handle different security scenarios.- Conduct investigations into security breach incidents and maintain accurate records of all incidents and reports.- Implement and enforce access control procedures to protect the property and maintain a secure environment.- Collaborate with other departments’ management to maintain effective security measures throughout the property.- Stay updated on the latest technologies and practices to enhance the effectiveness of security operations.Candidate Requirements:- High school diploma or equivalent; additional certification in security management or related field is a plus.- Proven experience as a Security Supervisor or similar role, preferably in the hospitality industry.- Sound knowledge of security operations and best practices.- Strong leadership and supervisory skills, with the ability to motivate and guide a team.- Excellent communication and skills.- Ability to handle stressful situations and emergency scenarios calmly and effectively.- Detail-oriented with strong problem-solving abilities.- physical condition, as the role may require extended periods of standing or walking.- Proficiency in operating surveillance systems and security-related equipment.Job Details

Posted Date:
2023-09-28

Job Location:
Bahrain – Manama

Department:
Security

Preferred Candidate

Career Level:
Management

Apply Now

Guest Service Agent – Saudi National – Centro Waha

Posted on by JobDXB

We are currently looking for  dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:• Offer consistently professional, friendly, warm and engaging service• Give a warm welcome and check in guests taking into account the established SOPs• Check out of departing guest in accordance with the established standards• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happeningsJob Details

Posted Date:
2023-09-28

Job Location:
Saudi Arabia – Riyadh

Department:
Front Office

Preferred Candidate

Nationality:
Saudi Arabia

Apply Now