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Recruitment in Al Futtaim Group UAE National Guest Relations Officer | AL Futtaim Automotive | Dubai (Dubai, AE)

Job Requisition ID: 153376 

 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

 

 

Overview of the role:

• The primary focus of the role will be to welcome customers in a friendly and professional way and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.

 

What you will do:    

• Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members.
• Providing excellent and a delightful customer experience as per company policy and procedures.
• Resolving customer queries promptly, within company guidelines, before escalating to a higher level if necessary.
• Attending to customer needs, understand their requirements so that the maximum number of enquiries is handled quickly and forwarded on responsibly.
• Logging Visits (including time, date, and visitor details).
• Maintaining an up-to-date knowledge of personnel and procedures.
• Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.

 

Required Skills to be successful:
1.- Customer service experience
2.- Communication skills 
3.- Timely Resolution 
4.- Basic computer skills

 

About the Team:

• Reporting to the Retail Director and the primary focus of the role will be to to welcome customers in a friendly and professional way and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.

 

What equips you for the role:

• High School Diploma 
• 2 years’ experience in a customer facing role
• Basic computer skills
• Good communication and coordination skills

 

 

 

REF TB
 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Recruitment in Al Futtaim Group Electric Vehicle Sales Executive | AL Futtaim Automotive | BYD (Dubai, AE)

Job Requisition ID: 153369 

 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

 

 

Overview of the role:

• The primary focus of the role will be to achieve sales targets on units (new & CPOV) and maximize the uptake of Finance and Insurance (F&I) products, trade-ins, and accessory sales while maintaining expected standards on NPS (Net Promoter Score) throughout the customer journey.

 

What you will do:    

• Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey.
• Achieve the set Trade-ins.
• Achieve monthly (Finance and Insurance) F&I product sales targets.
• Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing.
• Lead management (Tel/Web/Walk-in enquiries).
• Capture customer data in DMS (test drive, Emirates ID, email address, etc.).
• Achieve 100% of the mandatory required training as per Al Futtaim and OEM requirements. 
• Ensure knowledge of competition activities to be able to counter customer arguments.

 

Required Skills to be successful:
1.- Negotiation skills
2.- Communication skills 
3.- Timely Resolution 
4.- Proficient in Microsoft Office

 

About the Team:

• Reporting to the Sales Manager and will work closely with the Sales team and the broader internal and external stakeholders.

 

What equips you for the role:

• Bachelor’s Degree 
• 2 years sales experience preferability in luxury retail / automotive industry 
• Proficient in English, Arabic advantageous
• Valid UAE driver’s license 

 

 

 

REF TB
 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Recruitment in Al Futtaim Group Electric Vehicle Handover Specialist | AL Futtaim Automotive | BYD (Dubai, AE)

Job Requisition ID: 153373 

 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

 

 

Overview of the role:

• The primary focus of the role will be to consistently deliver an educational, immersive, and exciting experience to all future customers and conducting test drives as well as prepare the customers for their future with a BYD vehicle, setup the vehicle for the customer, going through all the features and of the vehicle and able to answer any question related to electric mobility and the brand.

 

What you will do:    

• Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing (Net Promoter Score) NPS
• Support sales team to: Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey and achieve the set Trade-ins.
• Vehicle preparation according to BYD standards.
• Handover vehicles to customers in a customer focused and tailored manner.
• Welcome all Showroom visitors.
• Lead management (Tel/Web/Walk-in enquiries)
• Capture customer data in DMS (test drive, Emirates ID, email address, etc.).
• Achieve 100% of the mandatory required training as per Al Futtaim and OEM requirements. 
• Ensure knowledge of competition activities to be able to counter customer arguments.

 

Required Skills to be successful:
1.- Customer service experience
2.- Communication skills 
3.- Timely Resolution 
4.- Proficient in Microsoft Office

 

About the Team:

• Reporting to the Sales Manager and will work closely with the Sales team and the broader internal and external stakeholders.

 

What equips you for the role:

• Diploma or Bachelor’s Degree 
• 4 years of experience in a customer facing role, progressive, client-oriented luxury retail or airline industry that can showcase their high level of customer experience acumen, strong branded experiences, drama, public speaking, teaching, sales, event planning or customer care will be positively considered
• Proficient in English, Arabic advantageous
• Valid UAE driver’s license 

 

 

 

REF TB
 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Recruitment in Al Futtaim Group Electric Vehicle Handover Specialist | AL Futtaim Automotive | BYD (Dubai, AE)

Job Requisition ID: 153374 

 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

 

 

Overview of the role:

• The primary focus of the role will be to consistently deliver an educational, immersive, and exciting experience to all future customers and conducting test drives as well as prepare the customers for their future with a BYD vehicle, setup the vehicle for the customer, going through all the features and of the vehicle and able to answer any question related to electric mobility and the brand.

 

What you will do:    

• Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing (Net Promoter Score) NPS
• Support sales team to: Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey and achieve the set Trade-ins.
• Vehicle preparation according to BYD standards.
• Handover vehicles to customers in a customer focused and tailored manner.
• Welcome all Showroom visitors.
• Lead management (Tel/Web/Walk-in enquiries)
• Capture customer data in DMS (test drive, Emirates ID, email address, etc.).
• Achieve 100% of the mandatory required training as per Al Futtaim and OEM requirements. 
• Ensure knowledge of competition activities to be able to counter customer arguments.

 

Required Skills to be successful:
1.- Customer service experience
2.- Communication skills 
3.- Timely Resolution 
4.- Proficient in Microsoft Office

 

About the Team:

• Reporting to the Sales Manager and will work closely with the Sales team and the broader internal and external stakeholders.

 

What equips you for the role:

• Diploma or Bachelor’s Degree 
• 4 years of experience in a customer facing role, progressive, client-oriented luxury retail or airline industry that can showcase their high level of customer experience acumen, strong branded experiences, drama, public speaking, teaching, sales, event planning or customer care will be positively considered
• Proficient in English, Arabic advantageous
• Valid UAE driver’s license 

 

 

 

REF TB
 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Recruitment in Al Futtaim Group Parts Picker | Al Futtaim Automotive | Toyota (Al Ain, AE)

Job Requisition ID: 153757 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

 

 

Overview of the role
We are currently looking for an experienced Parts Picker for Toyota & Lexus in Al Ain. You will be responsible to manage spare parts warehouse operation to ensure stock are maintained as per 7 storage principles and stock inventory management. As a Parts Picker, you contributes to parts department operation for ordering, receiving, binning, packing and supply of all parts as per delivery orders (workshop / retail counter / re-call / Inter Branch Transfer) and need to support Parts Sales representative to deliver exceptional customer experience. 

 

What you will do

• Ensure stock is arranged methodically by binning the   right part to right location. 
• Ensure accuracy of parts order quantity to cater to business requirements.  
• Ensure right supply of parts is picked, packed and delivered to all parties.
• Compliance of Dealer Management System inventory process & with Standard Operating Procedures

 

Required skills to be successful

• 2 years’ relevant experience as a Parts Man / Picker 
• Able recognizes and understands part numbers and alpha/numeric codes and capable of following written instructions and documented procedures. 
• Basic parts catalogue knowledge.
• Have a good physical stamina to stand and walk for duration of work and lift, carry, maneuver heavy material or equipment’s up to 30 lbs.

 

About the team
The role will report to the Parts Supervisor and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Service Advisor, Foreman & Technicians in a daily basis. 

 

What equips you for the role
An ideal candidate for this role should possess a High school education or equivalent. You should have at least 2 years’ relevant experience as a Parts Man in the automotive industry. You will be able recognizes and understands part numbers and alpha/numeric codes and capable of following written instructions and documented procedures. You will be able to perform simple math operations (addition, subtraction, multiplication, and division). You have to have a good physical stamina to stand and walk for duration of work and lift, carry, maneuver heavy material or equipment’s up to 30 lbs.
 

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Recruitment in Al Futtaim Group Electric Vehicle Product and Pricing Manager | AL Futtaim Automotive | BYD (Dubai, AE)

Job Requisition ID: 153152 

 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

 

 

Overview of the role:

• The primary focus of the role will be to execute the product vision by being the champion of the BYD Product Portfolios and being the true voice of the customer across the organization. Ensure a successful introduction of the BYD Product Portfolio to the UAE Market – 4 new models in the launch year and provide a platform for growth.

 

What you will do:

• Identify target segments and define the primary target customer and vehicle application for each product line.
• Manage the Product Lifecycle to meet evolving consumer needs, technology developments and competitor landscape.
• Maximize mass profit of the portfolio by optimizing volume and profit per unit with right cost to value offering and logical grade walks.
• Perform competitive analysis to recommend product, pricing and offer strategy for launch and develop countermeasures to address sales performance and stock issues.
• Establish close relationships with OEM to secure UAE market voice of the customer.
• Coordinate with Sales Operations, Demand and Supply team to ensure the desired ordering mix to support the product life cycle strategy.

 

Required Skills to be successful:
1.- Experience with OEM product and pricing within a managerial role.
2.- Experience with handling volume brands.
3.- Good analytical and financial experience.
4.- Experience with utilizing different pricing tools.

 

About the Team:

• Reporting to the General Manager Electric Vehicle Marketing and will work closely with Sales Operations Demand Supply team and the broader internal and external stakeholders.

What equips you for the role:

• Bachelor’s Degree.
• 8 years of experience in Automotive industry with at least 3 years in Product related roles. 
• OEM or Major Distributor experience desirable, ideally with GCC experience.  
• Experience with utilizing different pricing tools.
• Proficient in Excel and data analytics
   

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.