Contract Duration: 1 Year (Renewable)
Job Responsibilities:
- Act as the direct and main point of contact with consumers, clients, carriers, and internal operations.
- Manage high volume of inbound and outbound call and e-mail inquiries and follow-ups.
- Process new requests, quotations, bookings, invoices, etc.
- Schedule outbound and inbound shipments and update input and complete freight/logistics documentation.
- Provide updates to customers regarding shipments, orders, etc. via e-mail or verbal call.
- Assist with the communications with carriers when issues arise.
- Handle and resolve queries and escalations raised by the customers, clients, and internal operations.
- Provide recommendations and alternate solutions to assist and meet customer requirements.
- Compile and submit accurate, regular and timely reports as requested.
- Keep communication flowing with the customers to ensure highest customer service.
Job Details
| Posted Date: | 2023-11-20 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Recruitment & Employee Placement Agency |
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