Client Care Specialist – Sajaya Home Healthcare Co.

1. JOB SUMMARY: 

The Client Care Specialist serves as the focal point of contact between the visitor and the  company. Greets, assists, and provides direction and information to clients, visitors, and other  guests of the Center. He/she provides the best experience for the visitor who just came in. 

2. DUTIES AND RESPONSIBILITIES: 

2.1 Greets patients or visitors professionally both in person and on the phone.

2.2 Directs visitors or clients to the right person or department. 

2.3 Responds to all customer inquiries in a polite and timely manner. 

2.4 Provides customer support by answering the phone and replying to emails without delay,  receiving and sorting incoming and outgoing mail. 

2.5 Provides basic and accurate information in person and via phone/email.

2.6 Coordinates front-desk activities, including receiving, sorting, and distributing correspondence and answering, screening, and redirecting phone calls. 

2.7 Comforts patients by anticipating anxieties and effectively answering questions.

2.8 Ensures the reception area is tidy and presentable, with all necessary stationery and  material (e.g., pens, forms, and brochures). 

2.9 Maintains office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges). 

2.10 Performs other clerical receptionist duties such as filing, recordkeeping, photocopying,  transcribing, and faxing. 

2.11 Optimizes provider schedules and patient satisfaction with efficient scheduling.

2.12 Ensures availability of treatment information by retrieving and updating patient records.

2.13 Responsible for maintaining office security and communicating with the security guards  if needed. 

2.14 Interacts with their colleagues to resolve important administrative matters and the like.

2.15 Respect patient and family rights according to the organization’s policy.

2.16 Participates in quality improvement activities as needed. 

7. WORKING CONDITIONS:

7.1 All employees are expected to comply with the Sajaya employment policies and  procedures while carrying out their work.  

7.2 The range of duties and responsibilities outlined above may change from time to time to  reflect and always respect the mannerism of the Sajaya values maintaining dignity and  commitment to excellence.  

7.3 Available to work a flexible schedule including evenings and weekends when needed. 7.4 Fast-paced, occasionally stressful working conditions. 

Job Details

Preferred Candidate