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This position is responsible for Sales related activities and deliverables for assigned business and products

Roles & Responsibilities

• Developing assigned business and products into existing and new markets.
• Gathering market intelligence to establish market potential and target market share
• Negotiating & finalizing deal terms, including pricing, TOP and material delivery terms
• Attending to walk-in customers, understanding their requirements and negotiating orders
• Visiting customers in different countries & markets primarily in India, to maintain existing relationships as well as developing new customers in new territories
• Ensuring timely receipt of payment from customers
• Preparing monthly, quarterly & annual sales forecast
• Coordinating with concerned departments to finalize production schedules, documentation and ensure timely customer deliveries
• Establishing market presence through participation in key fairs/trade shows/ forum
• Contributing to Annual and 3 year business plans
• To represent IPC to customers in allocated business sectors.
• To maintain correct and regular contact with customers.
• To negotiate and achieve best possible deals.
• To act promptly on customer complaints.
• To keep a watch on competitor’s activities and report to Head of Sales
• To prepare a visit report following each customer meeting outlining their future requirements and other needs – BVT to be filled on a daily basis
• To monitor competitors’ prices.
• To be ahead of competitors in contacting new customers.
• To ensure that the market potential of each customer is maximized.
• To advise HOD on the best way of maximizing sales.
• To advise customers regarding IPC advanced packaging developments on the specialized products
• To follow-up from enquiry to delivery of goods then ensure prompt payments on due dates.
• To monitor order patterns for each customer.
• To attend regular sales meetings and aging balance meetings then respond quickly to the actions initiated.
• All sales delegates should ensure to collect overdue and due amounts from their respective customers as per the agreed payment terms.
• To follow up with late paying customers.
• To Share monthly statements of accounts to each customer by 5th of every month and follow up by 20th of the month
• Invoice submission to be done before 5th for any customer who are requesting submission
• Reconciliation to be done on a monthly basis with customers who complains about document mismatch 

KPIs

• Achieving budgeted sales and margins
• Timely updating of market mapping report
• Retaining & maintaining key customers with targeted sales growth
• Minimizing customer payment delays
• Developing key customers as per targets
• Improvement in market knowledge through participation in forum and shows

Job Details

Preferred Candidate

Overview of the role

Strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives IKEA guests a good reason to return and provide IKEA store visitors to take a natural break in their shopping for a tasty and nourishing meal, at a competitive price, in pleasant and relaxing surroundings with a taste of Sweden.

What you will do

• Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them
• Together with his colleagues and IFB manager, contribute actively in the development and implementation of a clear IKEA Food action plan for the store using the store business plan and country business plan based on input from the IKEA Food Direction & Strategy. Develop and execute an annual action plan for kitchen area based on agreed goals.
• Actively implement the range matrix (global and national) by securing quality and availability.
• Serve high-volume dishes that suit the taste of the many people on the local market.
• Secure that we prepare all food in line with the product sheet and secure the quality served at all times.
• Actively use the product sheets to train co-workers. Also, ensure all co-workers taste and learn about new products before they are launched.
• Secure an irresistible food offer by ensuring to give customers an appealing range presentation.
• Passionate about kitchen products and actively learn about their content, origins, preparation and other benefits. Share this knowledge with the team.
• Ensure that his team and him know the top-selling products, 3 Aces and 1 King, and that they are available and clearly communicated and displayed at all times. To promote alternative products when these are unavailable.
• Utilise everyday commercial opportunities to grow sales and profitability according to the goals in his area. Work with the Functional Commercial Review and other appropriate tools to do so.
• During unexpectedly quiet times, propose commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.
• Co-operate with the IFB manager to enhance Swedishness and the link between the IKEA Restaurant & Café and the Swedish Food Market when appropriate.
• Have relevant knowledge of the competition on the market & use this information to initiate immediate action as needed, e.g. secure a substantial price distance.
• Create awareness of IKEA Food as the most important in-store marketing tool for maximising the IKEA store’s sales potential.
• In collaboration with the HRBP and IFB manager select, recruit, train, develop, coach, mentor and inspire co-workers in accordance with the IKEA values.
• Committed to the development of kitchen team and secure their training to ensure all co-workers understand the IKEA Concept and other key guidelines, and how they have an impact on their specific roles.
• Train the co-workers how to work with the Swedish range and local range according to the recipes.
• Empower, support and coach kitchen co-workers on the job to help them perform better and grow.
• Actively develop successors to ensure to meet the succession needs of the IKEA store.
• Work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure the IKEA store is regarded as a great place to work.
• Be responsible for stock levels in Food & Beverages units, as well as purchasing, reordering and stock rotation (FIFO).
• Train the co-workers in food preparation to ensure the highest standards of range presentation.
• Train, develop and constantly follow up the quality and food safety regulations, while ensuring a safe working environment for co-workers and customers in accordance with all local health and safety regulations and HACCP standards
• Ensure to have a simple and straightforward internal communication and information flow, and secure that key information is understood by all IKEA Food co-workers.
• Secure the integrated multichannel executions/output of the function in order to contribute to the business goals
• Challenge costs by working in a lean, simple and cost-conscious way using and sharing good examples and encouraging his team and colleagues to discover smarter ways of working.
• Ensure the implementation and follow-up of the SOP rules and guidelines
• Promote a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions, also co-operate with external service providers and authorities when needed.
• Adjust and implement the IKEA HACCP plan to secure store’s requirements, also ensure the HACCP routines are known and followed in the daily work.
• Execute an action plan for the kitchen to support Business Plan goals, sales/gross profit developments and manage controllable costs.
• Ensure that all food incidents, or potential incidents, are reported through CASY
• Ensure efficient operations of the IKEA Kitchen department with special attention to the preparation and serving of food that enhances the co-worker and visitor experience
• Act in accordance with the IKEA Global Sustainability Direction and work with his team to take actions that contribute to sustainability, such as waste management and energy efficiency.
• Ensure that the IKEA Co-worker Restaurant food range is appealing, nutritious and based on our co-workers needs and wants.
• Strive towards accurate sales forecasts for his area to enable proper supply planning, ordering, efficient goods handling and stock control.
• Control food costs, operational costs, working hours, productivity, sales mix and calculate inventory and dish costs.
• Ensure daily work routines are in place, e.g. goods flow, stock control, purchasing, ordering, production and waste management.
• Secure optimal productivity by ensuring a staff planning process aiming for the right number of competent co-workers, at the right times, in the right places to meet guests’ needs.
• Ensure efficiency and guest in focus in the serving line by setting up the serving line with flexibility based on peak and non-peak periods (menu offers), in conjunction with the Commercial direction, ensure the proper production levels to ensure freshness, maximise sales and minimise waste.
• Work proactively to avoid bottlenecks and constantly improve guest satisfaction and ensure the appropriate speed of service in the serving line by following IKEA Food routines, such as walk-the-plate and mechanical sales techniques
• Develop menu offers based on customer’s needs & feedback actively and continuously, and create & implement the yearly Commercial calendar accordingly
• Ensure the efficient maintenance of the area (preventive maintenance, equipment history), securing it is clean, organised, attractive and inviting to provide a positive guest experience.
• Ensure to have proper product sheets and cost calculations (Recipes, production charts, Navision database).
• Use the full potential of the IKEA Concept, tools, manuals, guidelines and other best practices.
• Collaborate and align with internal and external stakeholders to secure sustainability is integrated across all IKEA Food market functions in delivering their sustainability contribution to the agreed frameworks and strategies.
• Secure local adaption of the global and country directions and ambitions, to deliver to the total business agenda and a more People and Planet Positive IKEA.
• Ensure that alignment, budget and resources are in place to move the sustainability agenda within the market.
• Enable and follow-up sustainability performance and progress based on the country business plans, Group tools and methods.
• Facilitate integration and implementation of sustainability by supporting functions with the right information, best practice solutions, tools & methods and ways of working.
• Explore and follow-up on sustainability situation in local PMA and contribute to the unit’s business agenda, provide feedback and share across sustainability matrix.
• Document and evaluate initiatives and activities with a view to capitalise on learning, sharing and promoting continuous improvemen

Job Details

Preferred Candidate

• Primary Duties and Responsibilities:Involves in construction completion check and walkthrough, pre-commissioning and commissioning activities, instrument loop checks, functional checks, purging, inerting, Hydro tests of valves and piping/pipeline, safety checks, Site acceptance tests, performance teste etc. as directed by Lead/Senior Commissioning Engineer.
• Carry out punch listing walk through for Construction & Precommissioning System/Sub-System along with Lead/Senior Commissioning Engineer, VOR Field Disciplines Technicians, Project and Contractor Team.
• Coordinate and collaborate with Asset Holders Operations team members (if any) who are assigned for “STARUP SUPPORT” activities as agreed in the ORP Section 3.3 starting with Commissioning activities until performance test.
• Support and witnessing Commissioning activities for all (as applicable) project System/Sub-System such as System/Equipment SAT along with Lead/Senior Commissioning Engineer, VOR Field Disciplines Technicians, Project and Contractor Team.
• Participate in PSSR Review and Walkthrough, which is to be led by Commissioning Team Leader.
• Follow up in coordination with VOR Field Disciplines Technicians as directed by Lead/Senior Commissioning Engineer, ensuring all Punch list “A” Category (Construction, Precommissioning, Commissioning and PSSR) are completed and closed prior to RFSU, Ready for Startup certificate issuance.
• Support Commissioning Team Leader to check the completeness for all items listed in the PSSR Checklist, RFSU Certificate Checklist and OHC, Operational handover Certificate Checklist in order to support the approval and issuance of RFSU and OHC Certificates.
• Support Commissioning Team Leader to check the completeness for all ORP Deliverables as listed in the Project ORR (Operations Readiness Register) in order to support the approval and issuance of ORB (Operations Readiness Book) prior to OHC Certificate approval and issuance.
• Carry out Plant Startup after RFSU Certificate issuance as directed by Lead/Senior Commissioning

Job Details

Preferred Candidate

Job Description:

• Lead critical site inspection activities, issue Site Observation Report (SOR), Non-Compliance Report (NCR), review and validate Work Inspection Request (WIR), Shop drawings (SD), Material Inspection Request (MIR), Material Approval Request (MAR), Method Statements and Risk Assessments (MSRA).
• Monitor compliance to project procedures for mock-up inspections, test by 3rd party laboratories, calibrations for equipment & plant by all project participants.
• Monitor non-compliances to contract/specifications, prepare tracking sheets, dash boards, various online reports for Management Information System (MIS) and decision making.
• Oversee the review material submittals and method statements submitted by the contractor to ensure the quality requirements set on the project is met.
• Conduct periodic inspections and QA/QC site walks and visits to manufacturing facilities to ensure necessary QC measures are implemented.

Job Details

Preferred Candidate