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We are currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

As a Government Relations Officer you are responsible for processing and carrying out all transactions relating to visas, permits, licenses, registration, pertaining to employees, hotel vehicles and the hotel itself, liaising with various Government Departments and Agencies and your role will include key responsibilities such as:
• Process all types of visas including employment visas, residence visas for employees as well as for entertainers
• Process and renew of permits and licenses including hotel trade license, liquor trading license, chamber of commerce certificates of registration, civil defense certificate for the hotel, etc.
• Process and renew of entertainers permits/N.O.C through Department of Tourism
• Registration process and renew for all hotel vehicles
• Obtain permits for special promotions such as raffles, publishing or advertisement displays as required
• Be up to date with regard to any changes or amendments to the prevailing laws / rules / regulations, changes in forms / formats and other procedures and keep the Human Resources Department advised of such changes
• Submit relevant documents periodically to the immigration / labour office with regard to cancelled / absconding employees and delete from the hotel’s sponsorship list
• Complete departure and exit formalities for employees after cancellation of visas
• Obtain quarterly sponsorship reports from the immigration / labour office and tally sponsorships and re-submit to immigration / labour office with relevant support documents

Job Details

Preferred Candidate

We are currently looking for  dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

Job Details

Preferred Candidate