Security Officer – Fujairah Rotana Resort & Spa – Al Aqah Beach

We are currently seeking enthusiastic, dynamic and committed Security Professionals who want to move their career forward along with the growth of the company.As a Security Officer you are responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets, whereby your role will include key responsibilities such as:• Ensure and guard the safety of guests and employees by walking surveillance rounds and patrol all of the Hotel’s areas• Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner• Detect safety-threatening situations and irregularities like unwanted visitors, mutilation or aggressive behavior • Obtain all loss reports, investigate, follow-up and determine course of action• Monitor designated areas on the closed CCTV• Ensure that ‘Fire Exit’ doors are kept free of blockage at all times and ensure that fire and safety equipments are in their right places• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirementsJob Details

Posted Date:
2023-06-08

Job Location:
Fujairah, United Arab Emirates

Department:
Security

Preferred Candidate

Security Officer – Fujairah Rotana Resort & Spa – Al Aqah Beach

We are currently seeking enthusiastic, dynamic and committed Security Professionals who want to move their career forward along with the growth of the company.As a Security Officer you are responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets, whereby your role will include key responsibilities such as:• Ensure and guard the safety of guests and employees by walking surveillance rounds and patrol all of the Hotel’s areas• Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner• Detect safety-threatening situations and irregularities like unwanted visitors, mutilation or aggressive behavior • Obtain all loss reports, investigate, follow-up and determine course of action• Monitor designated areas on the closed CCTV• Ensure that ‘Fire Exit’ doors are kept free of blockage at all times and ensure that fire and safety equipments are in their right places• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirementsJob Details

Posted Date:
2023-06-08

Job Location:
Fujairah, United Arab Emirates

Department:
Security

Preferred Candidate

Cashier

We are looking for an efficient, courteous cashier who possesses excellent customer service skills. The cashier will scan the customer’s selections, ensure that prices and quantities are accurate, accept payments, issue receipts, answer inquiries, and provide helpful information to customers products, promotions, or item location. You will also respond to complaints, process refunds or exchanges of items, and maintain a clean workspace.

To succeed as a cashier, you should have a strong work ethic and high level of accuracy. You should be responsible, attentive to customer needs, and committed to providing excellent service.

Cashier Responsibilities:
Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
Operating scanners, scales, cash registers, and other electronics.
Balancing the cash register and generating reports for credit and debit sales.
Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
Processing refunds and exchanges, resolving complaints.
Bagging or wrapping purchases to ensure safe transport.
Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.
Maintaining a clean workspace.
Cashier Requirements:
High school diploma or equivalent.
Customer service or cashier experience.
Ability to handle transactions accurately and responsibly.
High level of energy with strong customer service skills.
Basic math and computer skills.
Ability to stand, walk, lift heavy items, and work with other team members in a fast-paced environment to provide excellent service.
Attention to detail.
Helpful, courteous approach to resolving complaints.

Kindly Send Your CV on Email [email protected]

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Mechanical BIM Coordinator | AFET | KSA (SA)

Recruitment in Al Futtaim Group Mechanical BIM Coordinator | AFET | KSA (SA)

Job Requisition ID: 149141

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The purpose of this role is to ensure that the project is carried through in alignment with the Vision for the project from Feasibility to construction Completion.

 

What you will do:
Key Accountability 1: Team leader

Responsible for:

•    Extensive experience in BIM from LOD 300 up to LOD 500 
•    Prepare Construction Operations Building Information Exchange (COBie) parameters, Asset Code and IFC models. 
•    Implement tools in the project based on the client’s / project requirements,
•    Check / Review 3D Models from Client, consultants, and sub-contractors.
•    Coordinate with all project teams.
•    Assist with BIM Execution plan for each project,
•    Prepare and review models of MEP services.
•    Review models with the Project team leaders and engineers in order to highlight if any design issues,
•    Participate in coordination meetings with BIM Manager / Project Teams and provide technical expertise to project team members,
•    Create library of objects with embedded content that provides the level of details and information based on the phase / project and client requirements,    
•    Timely completion of models as per the project schedule.
•    Ensure to have clash free model and have all the information as Shop drawing level

 

Key Accountability 2: Approvals

Responsible for:

•    Manage / Update BIM Project Documents 
•    Audit and review models in Autodesk Revit and BIM 360 platform
•    Obtaining approvals from Consultant within the time frame
•    Conduct clash detection and visual walkthroughs using Navisworks Manage

Key Accountability 3: Coordination

Responsible for:

•    Help resolve BIM design issues, oversee coordinated digital documents to project team and link BIM to additional applications
•    Coordinating with all other departments for timely resolution of issues affecting the project

Key Accountability 4: Evaluation

Responsible for:

•    Shall support project standards and coordination with consultants
•    Shall provide guidance for creation of Revit families

 

Key Accountability 5: Liaising

Responsible for :

•    Liaison with BIM Manager, Supplier etc for timely resolution of Project constraints

 

Required Skills to be successful:

Job-Specific Skills:

  • Knowledge of latest trends in engineering related to Electrical / Mechanical discipline.
  • Managing the Project Engineering team to ensure smooth project execution.
  • Good communication skills and the ability to work independently and as part of a team.
  • Reviewing Design Issues and Coordinate between all engineering disciplines to resolve issues and ensure delivery.
  • Be able to meet project deadlines whilst producing high quality work.

 

What equips you for the role:

Minimum Qualifications, Certification and Knowledge:

  • Bachelor’s degree in Mechanical Engineering
  • Deep Knowledge in trade of HVAC, Plumbing / fire fighting, Water supply, Drainage .. etc.
  • Knowledge of Civil Défense regulations and standards.
  • Proficient in the use of Revit and Navisworks/Navigator & other related BIM software with 4D Simulation.
  • Proficient in Parametric Family Creation to the project requirements.

 

Minimum Experience:

Years of Experience: Min: 7 Max: 15

Age Group: 30 – 40 years

Exposure in tunnels, hotels, power, healthcare, retails, mixed-use development projects…etc.

 

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts. 

Security Supervisor

We are hiring Security Supervisor.

Gender: Male and Female both can apply

Nationality: Any

Salary: 3500 – 4000

Below are the responsibilities:

.Provides and/or implements security and security protocols for
all assigned facilities and information systems.

.Takes proactive steps to provide a safe and secure working
environment to staff and visitors.

.Provides specialized security for and monitors access to
limited and restricted access areas such as inventory areas,
network equipment areas, and employee files and confidential
records.

.Conducts regular walk-throughs and security inspections for
assigned facilities.

.Where government projects are involved, serves as a liaison to
government agencies concerning project security; assists with
security clearance processing for employees working on
government classified programs.

Company providing Visa, transportation, and accommodation. Freshers can also apply. Send your cv by Email, and WhatsApp also 0542372171.

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Senior Kitchen Production | Retail | IKEA Abu Dhabi (Abu Dhabi, AE)

Recruitment in Al Futtaim Group Senior Kitchen Production | Retail | IKEA Abu Dhabi (Abu Dhabi, AE)

Job Requisition ID: 153719 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

 

Overview of the role

To assist the Food & Beverages Manager in the execution of the IKEA FOOD Service Concept in the IKEA Restaurant & Café, IKEA Bistro, IKEA Swedish Food Market and IKEA co-worker restaurant by ensuring that the daily operations of the kitchen and production area is supervised and directed at the highest standard way to strengthen the IKEA store’s position as the best home furnishing store in the local market.

Customers:

  • To ensure our guests are always in focus and strive to make them smile. I meet and serve our guests showing empathy and care. I am willing to listen and support them with an attitude based on the IKEA values.
  • To lead by example and to be a good ambassador for the IKEA store in all contact with our guests, and to give them a good reason to return again and again.
  • To always look at our store through the eyes of our customers. to have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, to then take action based on their input.
  • To empower and encourage my team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
  • To know about the services offered in the store and use this knowledge to help guests and ensure the team does the same.
  • To ensure our guests have a great shopping experience at all times throughout the day.

 

What you will do

Financial

  • Monitor and control the food costs, operational costs, productivity, sales mix and recipe cost.
  • Responsible for the efficient organisation of the business area in relation to financial performance i.e. gross profit, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels.

 

Operational

  • Ensure efficient operations of the IKEA Restaurant & Café department with special attention to the preparation and serving of food that enhances both the customer and co-workers dining experience.
  • Oversee the inventory and stock levels across the Food & Beverages department from purchasing, ordering and stock rotation (FIFO).
  • Implement, develop and monitors the food safety and hygiene standards and regulations to ensure a safe working environment for both the customers and co-workers in accordance with the HACCP standards as well as the local health and safety regulations standards.
  • Execute action plans for the kitchen and production area to support the business plan/goals, sales/gross profit objectives.
  • Equipment Maintenance and documentation. 
  • Together with the Food & Beverages Manager and other team members, secure to achieve the IF&B standard set in the operational /commercial growth review documents.
  • Use relevant KPI’s and the commercial input to identify business potentials and to steer their business.
  • Manage the full food product range according to the IKEA Concept.
  • Work with a relevant and attractive range offer based on the information on the local market.
  • Actively exceed customer expectations the IKEA Way.
  • Confidently work with the food handling process.
  • Create and implement an efficient production plan to secure the agreed profitability.
  • Understanding and execution of the logistics processes from ordering to storage.
  • Transfer their know-how to grow their business and people.
  • To ensure that the operations of all IKEA Food areas in the IKEA Store operate in accordance with IKEA Quality and Food Safety requirements and other relevant legislation (list relevant legislations applicable by country). To promote a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions. To also co-operate with external service providers and authorities when needed.
  • To adjust and implement the IKEA HACCP plan to secure the store’s requirements and also ensure the HACCP routines are known and followed in the daily work.
  • To ensure that all food incidents, or potential incidents, are reported through CASY.
  • To act in accordance with the IKEA Sustainability Direction and work with team to take actions that contribute to sustainability, such as waste management.
  • To ensure that the IKEA co-worker restaurant food range is appealing, nutritious and based on our guests’ needs and wants, and make use of the synergies created between the co-worker and customer restaurant.
  • To strive towards accurate sales forecasts for the area to enable proper supply planning, ordering, efficient goods handling and stock control.
  • Ensure daily work routines are in place, e.g. goods flow, stock control, purchasing, ordering, production and waste management.
  • To secure optimal productivity by ensuring a staff planning process aiming for the right number of competent co-workers, at the right times, in the right places to meet guests’ needs.
  • Ensure efficiency and guest in focus in the serving line by setting up the serving line with flexibility based on peak and non-peak periods, in conjunction with the Commercial direction. To ensure the proper production levels in order to ensure freshness, maximise sales and minimise waste.
  • To also work proactively to avoid bottlenecks and constantly improve guest satisfaction and also ensure the appropriate speed of service in the serving line by following IKEA Food routines, such as walk-the-plate and mechanical sales techniques.
  • To ensure the efficient maintenance of the area, securing it is clean, organised, attractive and inviting to provide a positive guest experience.
  • Ensure to have proper product sheets and cost calculations (StorePoint database). To take an active role in the IKEA Food management team and work cross-functionally utilising the competence of colleagues in other parts of the store as well as other IKEA stores in my country. To encourage co-workers to do the same to develop and share good ideas and implement best-practice solutions to use the full potential of the IKEA Concept, tools, manuals, guidelines and other best practices.

 

Commercial

  • Responsibility of coordinating the area of food safety in the store.
  • Develop and manage the HACCP system.
  • Ensure that IKEA Food Safety programs are implemented and followed in the store. .
  • Make random and unannounced food safety checks in the store.
  • Ensure that all IKEA FOOD co-workers are participating in IKEA Food Safety e-learning and other food safety training initiatives.
  • Organize planned and random microbiological and other product analyses for the store
  • Build relationships with relevant national and local authorities, auditors and suppliers.
  • Be well updated on current and upcoming national legislation on food safety.
  • Ensure that all IKEA FOOD co-workers are familiar with CASY (incident reporting).
  • Ensure that the IKEA FOOD Team knows how to act if an incident occurs through the Emergency Management Team.
  • Initiate and follow up of investigations caused by incidents concerning national and international range.
  • Together with colleagues and Food manager to contribute actively in the development and implementation of a clear IKEA Food action plan for the store using the store business plan and country business plan. These are supported by input from Growing IKEA together and the IKEA Food Direction & Strategy. To also develop and
  • execute an annual action plan for the area based on agreed goals.
  • To actively implement the range matrix (global and national) by securing quality and availability.
  • To serve high-volume dishes that suit the taste of the many people on the local market.
  • To secure that we prepare all food in line with the product sheet and secure the quality served at all times.
  • To actively use the product sheets to train co-workers and also ensure all co-workers taste and learn about new products before they are launched.
  • To secure an irresistible food offer by ensuring we give customers an appealing range presentation.
  • To be passionate about the products and actively learn about their content, origins, preparation and other benefits. To share this knowledge with guests and colleagues.
  • To ensure that the team and you know our top-selling products, 3 Aces and 1 King, and that they are available and clearly communicated and displayed at all times. To promote alternative products when these are unavailable.
  • To utilise everyday commercial opportunities to grow sales and profitability according to the goals in your area. To work with the Functional Commercial Review and other appropriate tools to do so.
  • During unexpectedly quiet times to initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.
  • To co-operate with the Food Manager to enhance Swedishness and the link between the IKEA Restaurant & Café and the Swedish Food Market when appropriate.
  • To have relevant knowledge of the competition on the market and use this information to initiate immediate action as needed, e.g. secure a substantial price distance.
  • To create awareness of IKEA Food as the most important in-store marketing tool for maximising the IKEA store’s sales potential.

 

People Management & Development

  • In conjunction with the HRBP and Food & Beverages Manager select, recruit, train, develop, coach, mentor and inspire co-workers in accordance with the IKEA values.
  • Train the co-workers on how to work with the Swedish and local range as per recipes.
  • Train the co-workers in food preparation to ensure the highest standards of range presentation.
  • To be a passionate leader who can bring business and people together. To be inspired by the IKEA core leadership capabilities and strive to continuously develop as a leader.
  • In co-operation with the Human Resources (HR) department to recruit the team based on the IKEA values.
  • To be committed to the development of the team and secure their training to ensure all co-workers understand the IKEA Concept and other key guidelines, and how they have an impact on their specific roles.
  • To empower, support and coach co-workers on the job to help them perform better and grow.
  • To actively develop successors to ensure they meet the succession needs of the IKEA store.
  • To work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure the IKEA store is regarded as a great place to work.
  • Ensure to have a simple and straightforward internal communication and information flow, and secure that key information is understood by all IKEA Food co-workers.

 

Required skills to be successful

  • A passionate leader inspired by the IKEA core leadership capabilities who strives to continuously develop as a leader.
  • Decision-making and problem-solving abilities with the drive to make things happen.
  • Tactical thinker.
  • Understand KPIs and how to affect their results through departmental actions.
  • Ability to organise, plan and prioritise.
  • Takes responsibility and can delegate when necessary.
  • Communicates well with others and is able to influence and co-operate with different functions.
  • Ability to see how IKEA Food contributes to increasing the overall performance of an IKEA store.
  • Must have excellent communication and interpersonal skills

 

What equips you for the role

  • 3-5 years kitchen production supervisory/management experience preferably in a high volume business setting
  • Experience of managing/leading and developing a team
  • Preferably gained in a retail/food service environment
  • Advanced knowledge of food production and food safety
  • Experience of creating and executing action plans
  • Experience of creating long-term action plans and setting budgets and following up on goals. Proven

 

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

Parts Advisor | Al Futtaim Automotive | Trading Enterprises (Abu Dhabi, AE)

Recruitment in Al Futtaim Group Parts Advisor | Al Futtaim Automotive | Trading Enterprises (Abu Dhabi, AE)

Job Requisition ID: 154721 

 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

 

 

Overview of the role:

  • The primary focus of the role will be to promote the benefit of Volvo parts and service at all times and ensure customer orders are taken and supplied to the correct specification and on time and parts required for customers are picked and allocated to the correct delivery routes.

 

What you will do:    

  • Handle complete counter parts sales process of walk-in, telephone and email inquiries to achieve monthly budgeted net sales.
  • Maintain fast moving stock and maintaining service fill rate level at 95%.
  • Forecast and stock seasonal parts to ensure availability. 
  • Follow up on parts and escalate on timely manner on any delay.
  • Ensure to communicate and consume parts ordered and received.
  • Collect retail customer data and feedback in the given format and convert them to service to generate additional revenue of labor, parts and recalls.
  • Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
  • Assist warehouse team with monthly perpetual inventory to maintain stock inventory with no discrepancy during annual stock report.
  • Actively involved in NPS (net promoter score) and CSV (coma separated values) actions plan to improve and achieve targets and surpass  the needs and expectations of the customers.
  • Ensure quality of job to avoid errors/rework and ensure customer engagement by taking actions against customer complaints.
  • Participate in continuous improvement activities and undertake safety awareness training as provided by the company.

 

Required Skills to be successful:
1.- Proficient in SAP and VIDA.
2. – Proficient in Microsoft Office – especially MicroSoft Excel.
3. – Experience with the day-to-day activities of a retail operation.
4. – Knowledge of automotive parts.

About the Team:

  • Reporting to the Aftersales Manager and will work with the Parts team and internal and external stakeholders.

 

What equips you for the role:

  • Bachelor’s Degree or Diploma.
  • 2 years automotive experience in a similar role.
  • Experience with inventory and stock management.
  • Experience with upselling parts.
  • Build and maintain strong customer relationships. 
  • Maximizing stock availability through efficient parts stock management.    
     

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Construction Manager

Construction Manager

Applicants should be Available in UAE and Can Join Immediately, strong Knowledge in RCC (Reinforced Concrete Contractor) Send your CV to [email protected]

Key Responsibilities:
• Collaborate with architects, engineers, and other specialists; hire full-time and part-time subcontractors and laborers and coordinate their schedules
• Visit sites regularly during construction — including bid walks, preconstruction walks, in-progress visits, punch walks, and closeouts — and attend status and coordination meetings
• Conduct and document quality assurance and safety inspections throughout the construction process, ensuring that the work environment is acceptable and that tools and equipment are in good working condition
• Maintain and update SOW and preconstruction documents, and meet contract obligations by developing relationships with reliable contractors and vendors
• Respond efficiently and effectively to work delays, emergencies, and other project disruptions
• Ten or more years of experience in managing new-construction and remodeling projects
• Knowledge of construction methods and technologies and an ability to interpret technical drawings and contracts
• Knowledge of building-code requirements and scheduling methods
• Ability to manage multiple projects simultaneously with an eye for quality
• Knowledge of construction worksite safety practices

Qualifications and Experiences:
• Bachelor’s degree (or equivalent experience) in engineering or related field
• Ability to communicate in more than one language
• Professional certification, such as CCM (certified construction manager), AC (associate constructor), or CPC (certified professional constructor)
• Working knowledge of green building practices

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Waiter

Waiters assist restaurant patrons by noting their order, serving tables their requested meals, and preparing bills at the end of the table’s meal. Waiters are also responsible for asking customers if they are satisfied with their meal and providing any assistance should the customer not be satisfied.

To be successful as a waiter you must have the endurance to stand for long hours and have patience with difficult customers. A good waiter anticipates the needs of customers and provides all services in a friendly manner.

Waiter Responsibilities:
Greet customers and hand out menus.
Take meal and beverage orders from customers and place these orders in the kitchen.
Make menu recommendations and inform patrons of any specials.
Deliver meals and beverages to tables when they have been prepared.
Check that customers are satisfied with their meal.
Prepare the bill for tables when requested.
Cash up bills and ensure that the correct amount has been paid.
Administer change to tables if needed.
Waiter Requirements:
Endurance to walk and stand for long hours.
Flexible work hours.
Ability to remain calm and professional with difficult customers.
Excellent interpersonal skills.
Coordination to carry plates or trays without dropping anything.

Kindly Send Your CV on Email [email protected]

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Store Manager | Retail | Marks & Spencer (Dubai, AE)

Recruitment in Al Futtaim Group Store Manager | Retail | Marks & Spencer (Dubai, AE)

Job Requisition ID: 152169 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

 

Overview of the role

The Store Manager is responsible for consistent operational excellence in the store and has full P&L responsibility and ensures Brand compliance for the store He/she creates a working environment which encourages Brand values, teamwork and delivery of the results and exceptional customer service.

 

What you will do

 

SALES

  1. Drive Sales
  • Reviews and analyses sales figures to identify opportunities to develop and drive sales performance at department and BU level.
  • Challenges the team to improve performance compared to business and shape of chain using relevant metrics.
  • Engages with RO colleagues to enlist support for local opportunities that deliver sales growth for the store.
  • Analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level.
  • Demonstrates an understanding of the customer and challenges their team to drive conversion, average basket, UPT and maximize sales.

 

  1. Layout and Look
  • Delivers store proportionality and implements events with impact and commercial focus.
  • Challenges direct reports on presentation of product and ensures business policies and seasonal launches are delivered with authority.
  • Ensures ticketing and VM elements highlight the merchandise throughout the store to create customer awareness of our different lines.
  • Consistently seeks to benchmark own standards with peer stores and competitors and looks for ways to create an aspirational shopping environment for the customer.

 

  1. Stock Management
  • Regularly reviews top and bottom selling lines with direct reports to ensure store is carrying correct options to maximize sales.
  • Challenges the availability of NOOSE lines, keep the team informed about NOOSE lines and focuses on to ensure required availability ratio of NOOSE lines.
  • Regularly reviews stock management process and stockholding areas with direct reports to identify areas of risk and initiate action.

 

 

SERVICE

  1. Service Standards
  • Actively demonstrates and role models service – Doing the right thing generating excitement and commitment to Service.
  • Listens to and actively seeks feedback from customers on service standards in their store uses the information to drive improvement.
  • Reviews the service offer across the store with respect to the business model and customer demand to ensure that service levels are consistently delivered and demonstrates an understanding of the services offered by competitors in key business areas.
  • Drives the internal assessment process for ensuring service standards are driven on a daily basis and walks and talks service at every opportunity.
  • Ensures that service training is an integral part of training from induction through to existing staff to ensure all employees are trained to the highest standards and are clear on the customer and business expectations.
  • Ensure the elements of The Service Pyramid is in place to provide an easy to shop environment and staff are consciously delivering Rhythm and Routine, Basic Services
  • and Delight. (Clean, nice smelling, well maintained, proper music, shopping tools in reach, staff well-presented and engaged on floor, at tills and fitting rooms, etc.)

 

  1. Service Measurements
  • Analyses Mystery Shop and CSI report to identify areas for improvement and implements an action plan.
  • Demonstrates an understanding of store themes at BU level and challenges direct reports to drive improvement.
  • Fully exploits the service awards budget by rewarding and recognizing excellent service in store on a regular basis supported by clear communication.

 

STANDARDS

  1. Compliance
  • Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained.
  • Provides strong leadership in embedding the weekly rhythm and routine through WWF to ensure all management review and sign off the business compliance documentation on time.
  • Ensures employees are knowledgeable and always updated on SOPs.
  • Implements store self-assessment audits/reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered.

 

HEALTH AND SAFETY

  • Delivers a safe and legally complaint store trading environment for customers and employees by ensuring that there is a weekly review with the Health and Safety officer to identify risks and drive an action plan.
  • Works to ensure any store maintenance issues are reported correctly and resolved quickly to the company standard required, escalating as appropriate.
  • Cleaning contractors are regularly reviewed to ensure they are delivering to M&S cleaning specifications and escalate risks appropriately.

 

DUTY MANAGEMENT

Ensures that all the duty managers are trained and able to carry out the Duty Manager role and manage major incidents competently.

WWF is applied to organize the weekly activities across the store.

 

PEOPLE

  1. People policies and Process
  • Implements company policies and processes for managing absence, leave, addressing disciplinary issues and support the management team.
  • Demonstrates an understanding of the HR policies to drive improvement in employee’s behaviour & outcome.
  • Develops with HRBP a robust succession plan at all levels within the store that supports the regional succession plan.
  • Focus on recruitment as strategic process to bring in candidates with right attitude, partner with recruitment team to have a pipeline of candidates to maintain FTE levels.

 

  1. Voice of Employee
  • Engages with the employees on a regular basis to build a strong working partnership that promotes good communication and involvement throughout the store.
  • Reviews and identifies the key learning’s from the survey in conjunction with Store Management team to create a robust action plan that drives improvement.

 

  1. Performance Development (PDR)
  • Personally, demonstrates all aspects of performance & development management, career, and succession planning.
  • Ensures that all direct reports have SMART objectives and an individual development plan which are reviewed in line with the business performance management cycle.
  • Partners with L&D Manager to ensure staff completes required trainings through a Training Calendar and ensures reporting of training activity as required.
  • Drives a rhythm and routine in recognizing and rewarding success across the store formally and informally.

 

 

COSTS

  1. Profitability
  • Deliver an efficient use of FTE in the store which is comparable to peer stores
  • Embeds a weekly rhythm and routine around Bottom Line
  • Tuesday and takes a leadership role to ensure all cost KPIs are probed and a clear action plan generated to improve performance
  • Challenges direct reports to deliver GM and Food shrinkage targets through accurate management of all stock systems and people processes.

 

  1. Cost improvement
  • Creates a robust Cost Improvement action plan for their store and embeds a rhythm and routine which looks for opportunities to drive improvement
  • Actively measures efficiency across the store and compares output against peer group average and proposes action to improve where performance is not in line

 

 

Required Skills to be successful

Ability to demonstrate critical thinking and problem-solving skills as well as good organizational,

management, communication and sales skills.

 

 

What equips you for the role

  • Graduate Degree
  • Retail and Whole sales experience
  • Motivated and can work towards set targets and KPI’S
  • Experience with and passion for premium fashion brands
  • Commercial Acumen
  • Customer focus
  • Minimum 8 years of relevant experience

 

 

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…