Evaluator- Mystery shopper – GWR Consulting

Posted on July 2, 2023 by JobDXB

Evaluator needed in Yanbu- Mystery shopper

Job Duties:

– Evaluating Customer Service when visiting different stores and other establishments as a Secret Shopper.

– Documenting the shopping experience that will be later used for writing a report through an online survey.

– Visits can be done after working hours or on the weekends. (on candidate’s free time).

– Evaluating Customer service in Car Showrooms, Restaurants, Retail Stores, and others.

Mystery Shopping visits with No purchase:

fees per report vary between 50 and 150 AED per visit depending on the visit type (phone calls, walk-in visits, etc.)

Mystery shopping with purchase visits:

we cover the product fee/ food cost up to a pre-agreed amount that varies between different assignments.

انضم الآن إلى برنامج المتسوق الخفي

نحن نبحث باستمرار عن أشخاص ليكونوا جزءًا من فريق المتسوق الخفي ؛ الأشخاص الذين يمكنهم إخبارنا بتجربة التسوق الخاص بهم لتحسين خدمة العملاء من خلال زيارة المتاجر وتسجيل تجاربهم

وجود خلفية تعليمية محددة أو خبرة سابقة: نحن نقدم توجيهًا تفصيليًا وتوجيهًا لجميع المتسوقين الخفيين لدينا. لذلك إذا كان لديك شغف بالمطاعم والبيع بالتجزئة وترغب في المشاركة في تجربة تسوق مثيرة ، نوع الوظيفة: وظيفة مستقلة وليست وظيفة بدوام كامل

يعتمد الدفع على رسوم المتسوق وفاتورة الشراء ؛ زيارات التسوق الخفي بدون شراء: تتراوح الرسوم لكل تقرير ما بين 50 و 150 درهم اماراتي لكل زيارة حسب نوع الزيارة (مكالمات هاتفية ، زيارة بدون حجز ، إلخ.)

التسوق الخفى مع زيارات الشراء: نحن نغطي رسوم المنتج / تكلفة الطعام حتى مبلغ متفق عليه مسبقًا( حسب كل زياره ).

Job Details

Posted Date:	2023-07-02
Job Location:	Yanbu, Saudi Arabia
Job Role:	Quality Control
Company Industry:	Recruitment & Employee Placement Agency

Preferred Candidate

Apply Now

Store Manager – Al Futtaim Group

Posted on July 2, 2023 by JobDXB

Store Manager | Retail | Marks & Spencer | MOE

Overview of the role

The Store Manager is responsible for consistent operational excellence in the store and has full P&L responsibility and ensures Brand compliance for the store He/she creates a working environment which encourages Brand values, teamwork and delivery of the results and exceptional customer service.

What you will do

SALES

Drive Sales

Reviews and analyses sales figures to identify opportunities to develop and drive sales performance at department and BU level.
Challenges the team to improve performance compared to business and shape of chain using relevant metrics.
Engages with RO colleagues to enlist support for local opportunities that deliver sales growth for the store.
Analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level.
Demonstrates an understanding of the customer and challenges their team to drive conversion, average basket, UPT and maximize sales.

Layout and Look

Delivers store proportionality and implements events with impact and commercial focus.
Challenges direct reports on presentation of product and ensures business policies and seasonal launches are delivered with authority.
Ensures ticketing and VM elements highlight the merchandise throughout the store to create customer awareness of our different lines.
Consistently seeks to benchmark own standards with peer stores and competitors and looks for ways to create an aspirational shopping environment for the customer.

Stock Management

Regularly reviews top and bottom selling lines with direct reports to ensure store is carrying correct options to maximize sales.
Challenges the availability of NOOSE lines, keep the team informed about NOOSE lines and focuses on to ensure required availability ratio of NOOSE lines.
Regularly reviews stock management process and stockholding areas with direct reports to identify areas of risk and initiate action.

SERVICE

Service Standards

Actively demonstrates and role models service – Doing the right thing generating excitement and commitment to Service.
Listens to and actively seeks feedback from customers on service standards in their store uses the information to drive improvement.
Reviews the service offer across the store with respect to the business model and customer demand to ensure that service levels are consistently delivered and demonstrates an understanding of the services offered by competitors in key business areas.
Drives the internal assessment process for ensuring service standards are driven on a daily basis and walks and talks service at every opportunity.
Ensures that service training is an integral part of training from induction through to existing staff to ensure all employees are trained to the highest standards and are clear on the customer and business expectations.
Ensure the elements of The Service Pyramid is in place to provide an easy to shop environment and staff are consciously delivering Rhythm and Routine, Basic Services
and Delight. (Clean, nice smelling, well maintained, proper music, shopping tools in reach, staff well-presented and engaged on floor, at tills and fitting rooms, etc.)

Service Measurements

Analyses Mystery Shop and CSI report to identify areas for improvement and implements an action plan.
Demonstrates an understanding of store themes at BU level and challenges direct reports to drive improvement.
Fully exploits the service awards budget by rewarding and recognizing excellent service in store on a regular basis supported by clear communication.

STANDARDS

Compliance

Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained.
Provides strong leadership in embedding the weekly rhythm and routine through WWF to ensure all management review and sign off the business compliance documentation on time.
Ensures employees are knowledgeable and always updated on SOPs.
Implements store self-assessment audits/reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered.

HEALTH AND SAFETY

Delivers a safe and legally complaint store trading environment for customers and employees by ensuring that there is a weekly review with the Health and Safety officer to identify risks and drive an action plan.
Works to ensure any store maintenance issues are reported correctly and resolved quickly to the company standard required, escalating as appropriate.
Cleaning contractors are regularly reviewed to ensure they are delivering to M&S cleaning specifications and escalate risks appropriately.

DUTY MANAGEMENT

Ensures that all the duty managers are trained and able to carry out the Duty Manager role and manage major incidents competently.

WWF is applied to organize the weekly activities across the store.

PEOPLE

People policies and Process

Implements company policies and processes for managing absence, leave, addressing disciplinary issues and support the management team.
Demonstrates an understanding of the HR policies to drive improvement in employee’s behaviour & outcome.
Develops with HRBP a robust succession plan at all levels within the store that supports the regional succession plan.
Focus on recruitment as strategic process to bring in candidates with right attitude, partner with recruitment team to have a pipeline of candidates to maintain FTE levels.

Voice of Employee

Engages with the employees on a regular basis to build a strong working partnership that promotes good communication and involvement throughout the store.
Reviews and identifies the key learning’s from the survey in conjunction with Store Management team to create a robust action plan that drives improvement.

Performance Development (PDR)

Personally, demonstrates all aspects of performance & development management, career, and succession planning.
Ensures that all direct reports have SMART objectives and an individual development plan which are reviewed in line with the business performance management cycle.
Partners with L&D Manager to ensure staff completes required trainings through a Training Calendar and ensures reporting of training activity as required.
Drives a rhythm and routine in recognizing and rewarding success across the store formally and informally.

COSTS

Profitability

Deliver an efficient use of FTE in the store which is comparable to peer stores
Embeds a weekly rhythm and routine around Bottom Line
Tuesday and takes a leadership role to ensure all cost KPIs are probed and a clear action plan generated to improve performance
Challenges direct reports to deliver GM and Food shrinkage targets through accurate management of all stock systems and people processes.

Cost improvement

Creates a robust Cost Improvement action plan for their store and embeds a rhythm and routine which looks for opportunities to drive improvement
Actively measures efficiency across the store and compares output against peer group average and proposes action to improve where performance is not in line

Job Details

Posted Date:	2023-07-02
Job Location:	Dubai, United Arab Emirates
Job Role:	Logistics and Transportation
Company Industry:	Accounting

Preferred Candidate

Apply Now

Commercial Department Manager – Food / Store Manager – Food | Retail | M&S | UAE (AE)

Posted on July 1, 2023 by sarath

Job Requisition ID: 155397

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

CDMs are responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service in the Department and within the store. Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers.

What you will do:-

Description of Accountability:

Customer Service

<ul>
<li>Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.</li>
<li>Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience</li>
<li>Replying to all customer feedback and following up actions within the department on a daily basis</li>
<li>Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction</li>
<li>Delivers friendly, knowledgeable and efficient service within the department.</li>
</ul>

Store Operations

<ul>
<li>Ensure store opening and closing procedures are adhered to. </li>
<li>Ensure Store cover is planned and implemented properly. </li>
<li>Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department</li>
<li>Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation</li>
<li>Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc). </li>
<li>Safety procedures need to be implemented in line with company policy.</li>
<li>Adherers to Standard Operating Procedures (SOP) manual on day to day basis </li>
</ul>

People Management

<ul>
<li>Newcomers and staff are properly inducted and trained. </li>
<li>Manage department colleague’s Performance Development Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures</li>
<li>Effectively manages conflicts & motivating colleagues to perform to their best of the abilities </li>
</ul>

Required Skills to be successful:-

<ul>
<li>Knowledge of customer service principles and processes</li>
<li>Knowledge of sales principles</li>
<li>The ability to lead and motivate a team </li>
<li>Excellent communication and ‘people’ skills </li>
<li>A strong commitment to customer service </li>
<li>The ability to work under pressure and handle challenging situations </li>
<li>Confidence, drive and enthusiasm </li>
<li>Decision-making ability and a sense of responsibility </li>
<li>The ability to understand and analyse sales figures </li>
<li>Good MS excel and word skills</li>
<li>Some heavy lifiting</li>
</ul>

What equips you for the role:

<ul>
<li style=”text-align:justify”>High School or Bachelor Degree </li>
<li style=”text-align:justify”>5-7 years’ experience in in similar role with Retail sales background. </li>
<li style=”text-align:justify”>Retail Background </li>
<li>Acumen and the ability to communicate with individuals at all levels </li>
<li style=”text-align:justify”>Taking Initiative</li>
<li style=”text-align:justify”>Drive for Results</li>
<li style=”text-align:justify”>Good communication skills (verbal and written)</li>
<li style=”text-align:justify”>Strong/excellent attention to detail</li>
</ul>

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options. 
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
Apply Now

Mechanical BIM Coordinator | AFET | KSA (SA)

Posted on July 1, 2023 by sarath

Job Requisition ID: 149141

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:

The purpose of this role is to ensure that the project is carried through in alignment with the Vision for the project from Feasibility to construction Completion.

What you will do: 
Key Accountability 1: Team leader

Responsible for:

• Extensive experience in BIM from LOD 300 up to LOD 500 
• Prepare Construction Operations Building Information Exchange (COBie) parameters, Asset Code and IFC models. 
• Implement tools in the project based on the client’s / project requirements, 
• Check / Review 3D Models from Client, consultants, and sub-contractors. 
• Coordinate with all project teams. 
• Assist with BIM Execution plan for each project, 
• Prepare and review models of MEP services. 
• Review models with the Project team leaders and engineers in order to highlight if any design issues, 
• Participate in coordination meetings with BIM Manager / Project Teams and provide technical expertise to project team members, 
• Create library of objects with embedded content that provides the level of details and information based on the phase / project and client requirements, 
• Timely completion of models as per the project schedule. 
• Ensure to have clash free model and have all the information as Shop drawing level

Key Accountability 2: Approvals

Responsible for:

• Manage / Update BIM Project Documents 
• Audit and review models in Autodesk Revit and BIM 360 platform 
• Obtaining approvals from Consultant within the time frame 
• Conduct clash detection and visual walkthroughs using Navisworks Manage

Key Accountability 3: Coordination

Responsible for:

• Help resolve BIM design issues, oversee coordinated digital documents to project team and link BIM to additional applications 
• Coordinating with all other departments for timely resolution of issues affecting the project

Key Accountability 4: Evaluation

Responsible for:

• Shall support project standards and coordination with consultants 
• Shall provide guidance for creation of Revit families

Key Accountability 5: Liaising

Responsible for :

• Liaison with BIM Manager, Supplier etc for timely resolution of Project constraints

Required Skills to be successful:

Job-Specific Skills:

<ul>
<li>Knowledge of latest trends in engineering related to Electrical / Mechanical discipline.</li>
<li>Managing the Project Engineering team to ensure smooth project execution.</li>
<li>Good communication skills and the ability to work independently and as part of a team.</li>
<li>Reviewing Design Issues and Coordinate between all engineering disciplines to resolve issues and ensure delivery.</li>
<li>Be able to meet project deadlines whilst producing high quality work.</li>
</ul>

What equips you for the role:

Minimum Qualifications, Certification and Knowledge:

<ul>
<li>Bachelor’s degree in Mechanical Engineering </li>
<li>Deep Knowledge in trade of HVAC, Plumbing / fire fighting, Water supply, Drainage .. etc. </li>
<li>Knowledge of Civil Défense regulations and standards.</li>
<li>Proficient in the use of Revit and Navisworks/Navigator & other related BIM software with 4D Simulation.</li>
<li>Proficient in Parametric Family Creation to the project requirements.</li>
</ul>

Minimum Experience:

Years of Experience: Min: 7 Max: 15

Age Group: 30 – 40 years

Exposure in tunnels, hotels, power, healthcare, retails, mixed-use development projects…etc.

About Al-Futtaim Engineering & Technologies 
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts. 
Apply Now

BARISTA – BOYS (AGE BELOW 25 YEARS ) – KAHVE DUNYASI -CHOCOLATE CAFE – MIRDIF CITY CENTER – Dubai

Posted on June 30, 2023 by sarath

*1 – 2 Years experience as Barista & Skills *. Ability to walk, bend, and stand for extended periods. 7.* *Stamina and Ability to Work for Long Hours*. AED2,600 a month
From Indeed – Fri, 30 Jun 2023 12:52:12 GMT – View all Dubai jobs

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فني علاج طبيعي / Physical therapy Technician – (MODA) – Ministry of Defense -Medical Services Directorate

Posted on June 23, 2023 by sarath

Duties and Responsibilities

3.1 Assists the Therapists and other staff in all patient or department related activities’

3.2 prepares patient and equipment for physical therapy, and under the direction of a Physiotherapist

3.3 lssues and receives equipment, maintain inventory and follow up work orders

and maintain department and equipment in tidy, clean and functional condition.

3.4 Under therapists supervision treats patients in Whirlpool bath, and ensures aseptic

conditions of the equipment and the area in clean and functional condition.

3.5 Administers wax bath treatments and ensures the cleansing of the equipment and paraffin wax and

maintaining of aseptic condition.

3.6 Therapeutic massage, Gym activities, joint/muscle stretching, active and passive therapeutic

exercise, including use of weights, pulleys, exercise bicycles, , slings, medicine balls etc’

3.7 Application of modalities as per instructions by a physiotherapist e.g. electrical muscle stimulator,

ultrasound,, hot packs, cold packs, ice packs, paraffin wax etc.

3.g Gait training in parallel bars or with crutches, walking frames or sticks etc. Also assist with patient’s

transfers from ward or waiting areas to patient treatment areas’

3.9 Assists patients with fitting and adjustment of simple orthosis such as knee / foot / arm splints, soft

collars, corsets, pressure garments, slings and braces etc.

3.10 Keeps record of treatment provided by making a signed entry in the patient’s physiotherapy

progress notes section in the medical charts. P.T Technician must have all their entries cosigned by the

supervising physiotherapist. The P.T. Technician should report to the supervising Physiotherapist any

changes in the patient’s condition; or any changes in the patient’s treatment prior to implementation of

such changes.

3.11 Change linen and pillow cases daily, Prepare and maintain equipment ready for use

3.12 Assist with clerical duties e.g. answering phone, taking messages, giving appointments, storing

supplies, taking inventory etc’

Job Details

Posted Date:	2023-06-22
Job Location:	Medina, Saudi Arabia
Job Role:	Medical, Healthcare, and Nursing
Company Industry:	Public Administration

Preferred Candidate

Apply Now

Service Crew cum Cashier – LATÉA (ADD Coffee Shop LLC) – Dubai

Posted on June 19, 2023 by sarath

Prepare and serve milk tea and drinks to customers in effective manner in accordance to customer’s order. Good physical condition to walk and stand during an… AED2,000 – AED2,500 a month
From Indeed – Mon, 19 Jun 2023 13:41:28 GMT – View all Dubai jobs

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Customer Relations Officer – Al Othman Portfolio

Posted on June 18, 2023 by sarath

● Handle PCC venue bookings and other services (E.g.: venue set-ups)

● Build relationships with clients

● Address clients’ needs and concerns efficiently and effectively

● Follow and Research clients’ business needs

● Conduct final checks at the day of the event (e.g., tables, technology) to ensure everything

meets standards

● Ensure clients adhere to contract terms & conditions

● Evaluate events through client’s feedback and make the necessary changes

● Conduct research to evaluate competition and retain clients

● Collaborate with internal teams (e.g., accounting, management) to address clients’ needs

● Manage correspondence with Management, clients and collaborators

● Ensure the inventory list and technical equipment are functional and up to date

● Handle incoming walk-in clients, phone calls, appointments and messages

● Provide monthly and annually based reports on the venues

● Proofread and edit contracts, agreements & other correspondences

● Conduct client satisfaction surveys

Job Details

Posted Date:	2023-06-18
Job Location:	Hawali, Kuwait
Job Role:	Sales
Company Industry:	Tourism, Museum, & Cultural

Preferred Candidate

Career Level:

Entry Level

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CONSTRUCTION CIVIL SUPERVISOR Power Grid – Air Products (Middle East) FZE

Posted on June 14, 2023 by sarath

II. POSITION SUMMARY

We are seeking an experienced CONSTRUCTION CIVILS SUPERVISOR to oversee the construction of 380kV high voltage substations, Overhead transmission line and underground cable projects. The successful candidate will have at least 10 years of experience in electrical construction management and a strong understanding of high voltage electrical systems.

The project consisting if 3x 380KV Substations, STATCOM 5KM 380kv UG Cable system and 300km OHTL being executed by Air Products as part of the NEOM Green Hydrogen Project in the Kingdom of Saudi Arabia.

III, NATURE AND SCOPE

The HV Transmission system is part of a dedicated renewable energy system consisting of:

More than 300km of 380kV Overhead & 5km Underground Transmission Line, 3 x 380kV substations,2200 MW Solar Farm.1275 MW Wind Farm, 400 MWh BESS, 400MVAr STATCOM and Energy Management system to support the Green Hydrogen production facility being developed by the JV company.

The Civil Construction Superintendent will be responsible for:

Provide the technical and supervisory support, guidance, mentoring and managing the Sub-Contractor construction team.
Support, promote and champion positive safety culture and ensure all parties are reminded of expectations with regards to safety being number one priority.
Carry out weekly EHS inspection audits.
Monitor permit and safe plan of action compliance.
Continuously observe and monitor the interface of all construction activities for all disciplines, assist managing contractor in resolving any interface coordination issues
Ensure safety requirements of the project are being met by all parties by supporting and encouraging safe work practices.
Encourage and promote communication and teamwork.
Monitor the daily working plan and review the work accomplished by each craft.
Ensures the most current design document is used to complete the work and that all design changes are approved prior to implementation.
Review of Method Statements, drawings, schedules and other job safety documents.
Prepares reports and forecasts, including summary of construction progress, craft personnel forecasts, and expenditures forecast.
Monitors manpower, tools and equipments usage on the site, Monitors the activities of subcontractors to ensure compliance with specifications and schedules.
Coordinates activities with other disciplines or areas
Assist in developing strategies and initiatives to improve managing contractor and contractor performance.
Assess existing contractor interface performance during construction works and helping to develop and improve activity simultaneous operations (SIMOPS) coordination.
Participate in project meetings and propose improvements if necessary.
Evaluate potential problems and technical hitches and develop solutions.
Supervise current projects and coordinate all team members to keep workflow on track.
Support Construction manager in project-related communication with all the stakeholders
Communicate with clients to identify and define project requirements, scope, and objectives.
Promotes the integration of project goals and objectives of the project.
Ensures scope, design basis and objectives are defined, best practices/lessons learned reviewed, detailed work plans, schedule, budget, and procedures are established,
Assist in review and appraisal of method statements and risk assessments for technical content and safety considerations.
Assist managing contractor with monitoring of the execution of the works, to ensure project quality requirements and standards are met including monitoring of contractor Inspection and Test Plans (ITP’s)
Input into coordination of interface between Vendor Representatives and Contractor
Be prepared to work shift patterns (day or night)
Assist in system walkdowns with contractor and client.
Attend daily and weekly coordination meetings.
Assist managing contractor to monitor progress & productivity being reported by contractors.
Assist AP Construction Manager in developing detailed reporting of assessment of works and contractor performance.

Job Details

Posted Date:	2023-06-14
Job Location:	Duba, Saudi Arabia
Job Role:	Civil Engineering
Company Industry:	Heavy Industry & Metallurgy

Preferred Candidate

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Furnished Family room or Partition available in bur dubai

Posted on June 14, 2023 by sajeevkadavanad

furnished room or partition available for couple and working ladies…
Room rent is 2300 include all and partition available for 1600.
Location at khalid bin waleeed road , opp palm beach hotel …
Only 5 to 10 minutes walk from al ghubabia metro station …
No commission direct owner.
Whatsapp contact: 0555441183
Apply Now