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Job Purpose

To act as a focal point for all maintenance to be performed in the UAE, Hubs and Outstations on 24/7 basis; ensures timely availability and continued airworthiness of Air Arabia fleet and Third Party aircrafts in accordance with business requirements, GCAA/CAA rules and regulations, and as per Air Arabia policies, procedures, and approved quality standards.

Key Result Responsibilities

• Assists in the identification, assessment, reporting and monitoring of the various types of technical defects on the Air Arabia fleet, ensuring all AMP tasks are carried timely and efficiently and that all aircrafts are maintained within agreed technical standards whether they are airborne or on ground. 
• Supports the Engineering Planning and Development, STP, and QA teams in executing long-term/ short-term planning and in monitoring of fleet maintenance operations ensuring aircrafts are timely and “safely maintained and released” to service.
• Prioritizes, and manages the allocation of work packages of all tasks amongst corresponding teams whilst following up on timeliness and efficiency in the delivery and handover of tasks executed.
• Acts proactively, takes corrective preventive measures to avoid any problems or defects that might threaten the airworthiness of the fleet and delay operations.
• Provides technical guidance to Line, Base, Outstations’ maintenance staff and MROs, on 24/7 basis, ensuring service is executed in conformity, within approved timeframes, and as per GCAA/CAA regulations, Air Arabia approved quality standards, and Manufacturer’s Manuals.
• Delivers optimum technical support and guidance to pilots and cabin crew whilst on flight or on ground; immediately responds to flights coverage with flexibility to schedule changes to cover function-related operations.

• Ensures prompt and accurate recording and documenting of any maintenance tasks performed including Radio Communication on the logbook of each aircraft.  Guides the Pilots and Cabin Crew on formalities adopted in recording and generating related reports.
• Assists the MCC Manager, Stakeholders in UAE, Hubs, and Outstations in monitoring the daily flights technical performance, records, data and incidents; effectively and timely communicates necessary information related to identifying/rectifying defects affecting the operational performance as per proper channel.
• Provides reports on trends of technical performance and recommends corrective measures to ensure no re-occurrence. Assists in Internal/External audit practices within the MCC to ensure abidance by guidelines and regulations.
• Supports the Manager Training and Standards in the MCC Team’s needed technical training ensuring staff compliance with licensing regulatory requirements.  Conducts necessary technical training, coaching, mentoring and assessments for Air Arabia/0Third Party certifying engineers, instructors and technicians including Initial, Recurrent, Technical Checks, ETOPs, Transit, Human Factor, etc.
• Handles emergency cases across the entire network and recommends solutions utilizing available resources in the respective area; in case of AOG, grounds, if necessary, an aircraft as per adopted procedures; holds sessions to communicate incidents and share experiences with MCC Engineers, Technical Instructors, and maintenance staff.
• Maintains effective and accurate communication with service providers, suppliers and MROs, generates periodic reports with feedback to MCC Manager on service providers’ performance and quality of services.

Qualifications (Academic, training, languages)

• Bachelor degree in Aircraft Engineering/Aeronautical or equivalent; alternately a diploma in the related field from a recognized university or engineering college combined with needed experience and exposure.
• Holds/has held the corresponding type-rating maintenance releasing license, other aircraft types are a plus.
• Holder/has held Maintenance Engineer’s member license type AME from an ICAO state is an advantage.
• Professional membership of associations related to the Aviation/Airlines industry is a plus.
• Capable of using technology systems & tools; proficient in Microsoft Office.
• Fluent in English Language.

Work Experience

• 8 + years’ experience in engineering maintenance in the Aviation industry, 3 years of which in Maintenance Control Center in a similar capacity. with 2 years at least leading a team.
• Has direct working experience with Civil Aviation Authorities, preferably GCAA; familiar with all rules and regulations of GCAA pertaining to the Engineering Maintenance, policies, procedures, manuals and licensing.
• Knowledge and exposure on airline and Flight Operations formalities and standard regulations; good understanding of Flight crew thought process.
• Exposure to Quality Assurance /Safety/Internal & External Audit functional operations and practices related to and affecting maintenance.
• A balanced personality, composed, capable of dealing with emergencies with efficiency and commitment to successful safe results.
• Experienced in implementing maintenance policies, procedures and operating manuals as per business needs and in line with adopted regulations and approved quality standards.
• High accuracy and attention to both results and details.
• Ability to interpret, assimilate data and express ideas and concepts clearly.
• Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions

Job Purpose

To manage and control all line maintenance activities of all ABY manned G9 stations and G9 Third Party Customers including staff thereby securing the airworthiness of Air Arabia and Third Party Customers fleet to meet business requirements as per GCAA and other Regulatory Bodies’ rules and regulations as well as Air Arabia policies and approved standards and procedures.

Key Result Responsibilities

• Leads the line maintenance contractual and operational activities, ensuring all are agreed, implemented and performed as per GCAA rules and regulations, and as per Air Arabia adopted policies and procedures with focus on safety, efficiency and cost-effectiveness in managing technical requirements and human factors considerations.
• Supports the Head of Maintenance in developing, and implementing policies and operating procedures for carrying out the required maintenance and defect rectification on aircrafts.
• Co-designs and defines the set of standards and measures related to compliance with commercial, quality, as well as regulatory bodies’ agreed standards and procedures.
• Recommends input to all manual and matrix of authority related to corresponding maintenance roles in accordance with set objectives ensuring adherence with GCAA regulations, SGHA and Quality Assurance standard measures.
• Partners with Stakeholders to ensure the adequacy and availability of necessary resources (manpower, facilities, equipment, tools, etc.).
• Manages the performance of the assigned teams to execute action plans and secure the availability and “timely safe release” of all aircrafts in line with business operational needs and agreed targets.

• Supports the Head of Maintenance in setting up, managing, monitoring and evaluating of the manned as per corresponding CAA regulations, Air Arabia policies and procedures and in accordance with terms and conditions approved within the SLAs and contracts signed with the AMOs.
• Educates and continuously guides the line maintenance teams on how to comply with rules and regulations and on the formalities and procedures followed in carrying maintenance tasks and operations.
• Establishes standardization in processes and procedures through developing and successfully managing a set of platforms to be adopted by the line maintenance teams in carrying out, documenting, and communicating the required assignments to ensure the airworthiness of the Air Arabia fleet.
• Works closely with the Head of Maintenance to identify and set the annual budget for the line maintenance operations and to cost-effectively manage the related expenditure, payments and invoices.
• Partners with Manager “Training and Standards” to plan and coordinate the Line Maintenance Team recurrent training and career development ensuring staff compliance with training and licensing regulatory requirements.
• Partners with Legal, Finance, HR and other cross-functional departments and teams to carry out function-related work ensuring efficiency and timely delivery.
• Communicates with Quality Assurance/ Safety Departments to ensure adherence to standards and regulations and ensure timely response to audit findings.
• Establishes Technical dispatch Reliability Targets and ensures compliance to these targets

Qualifications (Academic, training, languages)

• Bachelor degree in Aircraft Engineering/Aeronautical or equivalent; alternately a diploma in Aircraft Engineering/Maintenance or E&M degree or certificate from a recognized university or engineering college combined with needed experience and exposure.
• Holder/has held an EASA Aircraft Maintenance License.
• Holds/has held the corresponding type-rating maintenance license, additional aircraft types is an advantage.
• Professional membership of associations related to the Aviation/Airlines industry would be an advantage.
• Project Management certificate or alternately the proven corresponding working experience is a must.
• Cost Control, Compliance, Budgeting and Quality Assurance certificates and trainings are an added value and some may be treated as conditional for this role.
• Capable of using technology systems & tools; proficient in Microsoft Office, Internet& Web Search.
• Fluent in English Language.
• Ability to obtain UAE Driver’s License.

Work Experience

• 15+ years’ experience in the Aviation industry, 10 years of which in Aircrafts maintenance supervisory or management in a similar capacity, with 5 years at least leading/co-leading the Line Maintenance Department.
• Has direct working experience with Civil Aviation Authorities, preferably GCAA; familiar with all rules and regulations of GCAA pertaining to the Engineering Maintenance, policies, procedures, manuals and licensing.
• Experienced in leading and developing a team of Engineering professionals (Engineers and Technicians) in a frequently changing environment with heavy work-load schedules.
• A very good knowledge and exposure on airline and Flight Operations, SGHA contracting formalities and standard regulations; good understanding of Flight crew thought process.
• Has very good knowledge and working exposure to Commercial/Quality Assurance/Safety/Internal & External Audit functional operations and practices related to and affecting maintenance.
• Experienced in designing, implementing, and monitoring the team’s performance against maintenance policies, procedures and operating manuals as per business needs and in line with adopted regulations and approved quality standards.
• Has worked on initiating contracts and service level agreements of extreme technical nature.
• Demonstrates exceptional work habits; high accuracy and attention to both results and details.
• Capable of understanding market trends and lead them to effective customer care solutions.