Senior Sales Assistant | Retail | Marks and Spencer (SA)

<p><b>Job Requisition ID: </b>163643 </p>

<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. </p>

<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<p><b>Overview of the role</b></p>

<p><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>The Senior Sales Advisors role is to help maximize the store sales and to ensure that sales associates on the sales floor provide a first class customer experience. Carryout the responsibilities assigned by commercial department manager from time to time </span></span>.</p>

<p><b>What you will do</b></p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Drive Sales</span></span></b></span></span></u></p>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Coordinates staffing to have enough cover in the right place at the right time to deliver the sales plan.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Knows sales targets, raises awareness of daily/weekly sales and encourages sales assistant’s upselling.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Helps CDM to complete probes and prepare SWOT.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Demonstrates an understanding of the fashion trends and competition and supports CDM to identify opportunities to drive sales.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Ensures stock availability for opening and throughout the trading day.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Can read SLS report; follow up top 10 and top 30 sellers and supports CDM to identify areas of growth in BU s and T department level.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Understands customer conversion system and supports CDM to use this information to drive conversion, ATV (Average Transaction Value),IPC (Item per Customer) and maximize sales.</span></span></span></span></li>
</ul>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Layout and Look </span></span></b></span></span></u></p>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Executes layout change and flexing footage for events.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Implements departmental layout and promotions in line with seasonal changes.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Understands VM concepts: sequential links, SILIBI, stories, windows and sight lines.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Controls the size cubing and size ordering on the floor.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Controls the ticketing principles on the floor including eye level and high level decors.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Ensures that the store equipment is in proper condition and store lighting is well functioning.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Takes part in commercial walk and is able to describe key trends, stories and best sellers.</span></span></span></span></li>
</ul>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Stock Management </span></span></b></span></span></u></p>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Reviews top and bottom selling lines weekly with CDM for stock order or stock consolidation.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Monitors the availability of NOOSE lines, prepares the report on time and keep the team informed about NOOSE lines.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Looks for opportunities to enhance the delivery receiving process and decrease stock loss.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Regularly reviews high stockholding areas for the responsibility area with CDM and implements decided action to ensure minimum stockholding in the backstage.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Ensures that the backstage remains neat and organized with proper equipment is in place to increase the speed of replenishment.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Reviews BTF with CDM to capitalize on sales opportunity.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Keeps the huddle board update and ensures replenishment is completed, and CDM updated.</span></span></span></span></li>
</ul>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”><span style=”color:black”>STANDARDS</span></span></b></span></span></u></p>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”>Service Standards</span></b></span></span></u></p>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Actively demonstrates and role models service – Doing the Right Thing principles.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Acts as a senior contact on the sales floor for customers and lead the staff, flag issues to CDM</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Ensures maintaining the mystery shopper criteria are well presented on the floor</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Makes sure that the fitting room procedures are followed correctly</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Attends comp shop and demonstrates an awareness of the service proposition among competition</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Supports CDM to deliver the elements of The Service Pyramid to provide an easy to shop environment with engaging staff who are delivering Rhythm and Routine, Basic Services and Delight. (Clean, nice smelling, well maintained, proper music, shopping tools in reach, staff well-presented and engaged on floor, at tills and fitting rooms, etc.)</span></span></span></span></li>
</ul>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”>Service Measurements</span></b></span></span></u></p>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Is aware of criteria included in Mystery Shopper and CSI.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Supports awareness on service measurements on the shop floor and executes improvement actions as assigned.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Suggests recognition based on observations to reward and recognize excellent service in store on a regular basis.</span></span></span></span></li>
</ul>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”>Health and Safety </span></b></span></span></u></p>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Ensures adherence to Health and Safely guidelines at all times. Ensures any potential risks to customers or employees are addressed immediately.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Reports any store maintenance issues and follows up as instructed.</span></span></span></span></li>
</ul>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”>Store Premises </span></b></span></span></u></p>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Ensures staff rooms, break rooms and toilets are clean and good working conditions.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Ensures that the customer prayer rooms and toilets if available are on perfect condition.</span></span></span></span></li>
</ul>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”>PEOPLE </span></b></span></span></u></p>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”>People Policies and Procedures </span></b></span></span></u></p>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Communicates changes to team members as requested.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Demonstrates an understanding of the HR policies, can reach available policies.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Prepares and follows the staff activity sheet.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Monitors the back stage and staff areas are up to business standards to create a motivating atmosphere.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Supports CDM in communicating and cascading key messages including delivering daily briefs.</span></span></span></span></li>
</ul>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”>Employee Engagement </span></b></span></span></u></p>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Is aware of employee engagement survey, results and actions.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Covers for CDM in their absence ensuring open communication and fair approach to all team members.</span></span></span></span></li>
</ul>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”>Performance Development </span></b></span></span></u></p>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Takes an active role in ensuring all existing and new employees develop the skills to perform well in the role.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Keeps up to date with relevant information about business, store and section and shares knowledge and experience with other team members.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Provides feedback about team members to CDM to support PDR process.</span></span></span></span></li>
</ul>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”><span style=”color:black”>COSTS </span></span></b></span></span></u></p>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”>Profitability </span></b></span></span></u></p>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Supports efficient use of FTE in the store.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Focuses on to lower Marked &amp;Damaged and Till Discrepancy within team members.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Trains the team to lower exchange and returns for the respective business unit</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Executes fitting room check, asks for CCTV footage of suspicious customers to minimize stock loss.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Manages GM and Food shrinkage targets through accurate management of all stock systems and people processes.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Demonstrates an understanding of cash management procedures and provides feedback to Admin Manager when cash management procedures are not met.</span></span></span></span></li>
</ul>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”>Cost Improvement</span></b></span></span></u></p>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Actively supports cost reduction initiatives in the store.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”color:black”>Demonstrates awareness of shrinkage and discrepancy measures used across the store and supports improvement.</span></span></span></span></li>
</ul>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Minimum Qualifications and Knowledge:  </span></span></span></b></span></span></u></p>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>High school diploma or equivalent preferred</span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Knowledge of customer service principles and processes</span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Knowledge of sales principles</span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Relevant product knowledge and training</span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Experience in a retail, customer service or sales environment</span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Basic business administration knowledge</span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Confident and clear communicator </span></span></span></span></span></li>
</ul>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Awareness of the impact of behaviour and performance</span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Awareness of level of authority </span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Ability to adapt to frequent change and a high pressure environment </span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Knowledge of the Marks and Spencer brand</span></span></span></span></span></li>
</ul>

<p> </p>

<p><u><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Minimum Experience: </span></span></span></b></span></span></u></p>

<p><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>+</span></span></span></b><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>3 years of relevant experience </span></span></span></span></span></p>

<p><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-size:10.0pt”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>  </span></span></span></span></span></p>
<p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p>

<p>Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</p>

<p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.<br>
Additional Internal Information:</p>

<p><br>
• Reports to: Commercial Department Manager<br>
• Band: F</p>

<p><u><b>Note:-</b></u></p>

<p>You must have been an Al-Futtaim employee for at least 18 months in order to be considered.<br>
You must inform your HRBP in confidence of your application.<br>
Please note that this vacancy may be advertised externally in the next week so apply without delay.</p>

Sales Executive | Automotive | BYD KSA (SA)

<p><b>Job Requisition ID: </b>[[158577]] </p>

<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. </p>

<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p>
<p> </p>

<p><b>Overview of the role:</b><br>
To achieve sales targets on units (new &amp; CPOV – Certified Pre-Owned Vehicle) and maximize the uptake of Finance and Insurance (F&amp;I) products, trade-ins, and accessory sales while maintaining expected standards on Net Promoter Score (NPS) throughout the customer journey.</p>

<p> </p>

<p><b>What you will do:    </b></p>

<ul>
<li>Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey</li>
<li>Achieve the set Trade-ins</li>
<li>Achieve monthly Finance and Insurance (F&amp;I) product sales targets</li>
<li>Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing the Net Promoter Score (NPS) </li>
<li>Lead management (Telephone/Web/Walk-in enquiries)</li>
<li>Capture customer data (test drive, ID, email address, etc.)</li>
<li>Achieve 100% of the mandatory required training as per Al Futtaim and Original Equipment Manufacturer (OEM) requirements </li>
<li>Ensure knowledge of competition activities to be able to counter customer arguments </li>
</ul>

<p> </p>

<p><b>Required skills to be successful:</b></p>

<ul>
<li>Experience working within the automotive Retail &amp; SME industry often have to work extended hours most evenings and weekends to achieve their targets</li>
<li>Understanding and experience with Microsoft Office applications, with proficiency in Microsoft Excel</li>
<li>Strong negotiation skills, with evident ability to influence customer choices</li>
<li>Upselling skills and ability to create value from new products</li>
<li>Written and spoken Arabic &amp; English is a must</li>
</ul>

<p> </p>

<p><b>About the Team:</b><br>
This role reports to the Sales Manager.</p>

<p> </p>

<p><b>What equips you for the role:</b></p>

<ul>
<li>Minimum of Bachelor’s Degree</li>
<li>Exceptional written and spoken communication skills</li>
<li>Excellent planning and scheduling</li>
<li>Ability to multitask</li>
<li>Adherence to Al-Futtaim core values of respect, integrity, collaboration and excellence</li>
<li>Charismatic personality that gains customer confidence and trust</li>
<li>Established work ethic</li>
<li>Adaptive and open to adopting new selling strategies and encompassing feedback </li>
<li>Personally accountable for actions</li>
<li>Self-motivated and immune to allowing external market forces influence individual performance</li>
<li>Results oriented </li>
<li>Personally driven to grow and progress within the company.</li>
</ul>

<p> </p>
<p><b>About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands. <br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p>

Area Sales Manager – Petrochemical Conversion Company Ltd. (PCC)

Job profile:

PCC is looking for a passionate ” Area Sales Manager ” to be based in Jubail office. This position is responsible for managing the sales and marketing activities for the Drip Irrigation Pipes & Emitters.

Educational Qualifications: Engineering degree preferably in Agriculture Engineering. Candidates with post-graduate MBA degree is sales would a plus.

Experience: More than 07 year’s experience in Sales and Marketing in Drip Irrigation is required. Should have sound knowledge of operation and maintenance of drip irrigation as this is a techno commercial role. Experience in KSA, GCC is an essential and experience in East African market would a plus.

Other job requirements:

  • Should have Saudi national ID or transferable residence permit.
  • Should have valid Saudi Driving license.
  • Overnight travel is required.

Key Accountabilities:

  • Develop & Establish relationships with the customers for Drip Irrigation Products.
  • Develop Global Distribution Network. Evaluating & Appointing distributors.
  • Gathering market data and sharing intelligence and information throughout the product line and company as appropriate.
  • Coordinating supply and demand market analysis efforts.
  • Develop and maintain a highly effective and motivated sales force.
  • Managing product registrations and approvals in coordination with QA/QC department.
  • Representing PCC at various exhibitions and events.
  • Effectively conducting the required product training and learning sessions.
  • Providing input to site procurement for raw material selection.
  • Great knowledge of Global Drip products’ demand & supply situation.
  • Fully responsible for Profi and Loss of Drip irrigation products line.

Job Details

Posted Date: 2024-10-21
Job Location: Saudi Arabia – Jubail
Job Role: Sales
Company Industry: Manufacturing

Preferred Candidate

Degree: Bachelor’s degree


Sales Executive – B2B Receivables – OSG International L.L.C

Sales Executive – B2B Receivables 

Job Description:

The Sales Executive will be responsible for developing and maintaining relationships with business clients to secure debt collection contracts. This role involves identifying potential clients, presenting our services, negotiating deals, and ensuring client satisfaction throughout the collection process.

Key Responsibilities:

  • Prospect and identify potential B2B clients in need of receivables management services
  • Develop and deliver compelling sales presentations to showcase our debt collection solutions
  • Negotiate contracts and service agreements with clients
  • Meet or exceed sales targets and performance metrics
  • Collaborate with the collections team to ensure client needs are met
  • Maintain accurate records of sales activities in the company’s CRM system
  • Stay updated on industry trends and competitor offerings

Job Details

Posted Date: 2024-10-21
Job Location: United Arab Emirates – Sharjah
Job Role: Sales
Company Industry: Financial Services; Business Support Services

Preferred Candidate


Sales Support Engineer – ManpowerGroup Middle East

Key Responsibilities:

· Technical Support: Assist the sales team with technical aspects of telecom/industrial test & measurement equipment and Fiber Optic related tools and equipment, providing in-depth product knowledge and addressing customer queries.

· Proposal Development: Prepare technical proposals, quotations, and documentation, ensuring that all client needs and technical specifications are met.

· Customer Communication: Liaise with customers to understand their requirements, offering solutions and support throughout the sales process.

· Product Demonstrations: Conduct product demonstrations and presentations to clients, highlighting key features, benefits, and technical capabilities.

· Sales Coordination: Work closely with the sales team to ensure smooth order processing, including coordinating with logistics, inventory, and finance teams.

· Market Research: Assist in identifying potential new clients and emerging markets by researching industry trends and competitor products.

· After-Sales Support: Provide post-sale support to ensure customer satisfaction, including troubleshooting and technical assistance where necessary.

· Reporting: Maintain and update sales reports, customer databases, and product documentation to support the sales pipeline.

· Cross-Department Collaboration: Collaborate with Finance, Supply chain, and customer service teams to relay customer feedback and technical requirements.

· Training & Development: Stay updated on new products and technologies, and participate in ongoing training to improve technical and sales skills.

 

Job Details

Posted Date: 2024-10-20
Job Location: United Arab Emirates – Dubai
Job Role: Support Services
Company Industry: Recruitment & Employee Placement Agency

Preferred Candidate


Sales Executive – Binhatem real estate

  • Maintaining and developing relationships with existing customers via meetings, telephone calls and emails;
  • Assist in finding relevant clients and customers by collaborating with the company’s many teammates.
  • Focus on customer retention by lowering churn rate, amplifying sales through trending techniques, thereby adhering to the company’s sales targets.
  • Create a systematic methodology for maintaining the accuracy and relevant information to facilitate the quick assessment of clients.
  • Take charge of promotional and sales activities by brainstorming new product or service launches with appropriate team members.
  • Collaborating with the design, development, and executive teams to understand a product or a service for subsequent promotional activities.

Job Details

Posted Date: 2024-10-20
Job Location: United Arab Emirates – Dubai
Job Role: Sales
Company Industry: Real Estate
Monthly Salary: US $1,000

Preferred Candidate

Nationality: Albania; Austria; Bosnia and Herzegovina; Belgium; Bulgaria; Belarus; Switzerland; Czech Republic; Germany; Denmark; Estonia; Spain; Finland; France; Great Britain (UK); Greece; Croatia (Hrvatska); Hungary; Ireland; Iceland; Italy; Kosovo; Lithuania; Luxembourg; Latvia; Moldova; Montenegro; Macedonia; Netherlands; Norway; Poland; Portugal; Romania; Serbia; Russian Federation; Sweden; Slovenia; Slovak Republic; Ukraine; United Kingdom


Business Sales Expert – TS BRAINS PVT. LTD

Remote Job, Male Sales Closing Expert Required for Sales, Previous Experience Real Estate, Insurance Policy, and Software House Sales Expert (Prefer)

Job Type: Remote Job (Work from Home)

We are seeking a dynamic and results-driven Sales and Digital Marketing Specialist to join our growing team. The ideal candidate will have a proven track record in sales, digital marketing, and client management, with a strong ability to handle various digital platforms and sales processes.

Key Responsibilities:

  • Cold Calling & WhatsApp Communication: Initiate conversations with potential clients via phone calls and WhatsApp, fostering strong business relationships.
  • Email Correspondence: Expertly handle client inquiries, maintain ongoing communication, and manage email correspondence efficiently.
  • Sales Closing: Proven ability to convert leads into sales and meet or exceed sales targets.
  • Google Sheet Management: Maintain and manage data using Google Sheets, ensuring all sales records, client information, and project details are organized.
  • Digital Tools Proficiency: Knowledge and experience in:
  • WordPress and Shopify Development: Understanding web development processes and ability to discuss requirements with clients.
  • UI/UX Design: Basic understanding of user interface and user experience design principles.
  • SEO Services: Knowledge of search engine optimization to discuss and offer services to potential clients.
  • Social Media Marketing: Expertise in social media strategies and campaign execution.
  • Google Ads: Strong knowledge of running and optimizing Google Ads campaigns.
  • Proposal and Quotation Creation: Prepare proposals and quotations tailored to customer requirements with attention to detail.
  • Client Interaction: Engage with clients regularly to understand their needs and propose suitable solutions.

Requirements:

  • Experience in a Digital Marketing Agency is highly preferred.
  • Proven track record of meeting or exceeding sales goals.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management skills.
  • Proficient in Google Sheets and other Google Workspace tools.
  • Familiarity with digital marketing trends and tools.

Job Details

Posted Date: 2024-10-20
Job Location: Pakistan – Lahore
Job Role: Sales
Company Industry: Software Development
Monthly Salary: US $500

Preferred Candidate

Gender: Male


Medical Sales Representative – جيا للخدمات الطبية

Medical Representative Sales Task: Home Care Monthly ContractsObjective:To increase the number of home care monthly contracts by targeting prospective clients, including hospitals, clinics, physicians, and individual patients in need of home healthcare services. The goal is to secure new contracts for home care services that provide skilled nursing, physical therapy, occupational therapy, or personal care.Target: • Contracts to secure: [Set a number based on company goals, e.g., 10-15 contracts per month] • Region: [Specify geographic area] • Duration: [Set a time frame, e.g., one month] • Target Clients: Physicians, discharge planners, social workers, geriatric care specialists, and individual patients.Task Breakdown:1. Market Research and Identification • Identify Key Targets: List potential sources of referrals such as hospitals, clinics, and specialists who often refer patients to home care services. • Competitor Analysis: Understand the offerings of competitors in the area and identify what makes our services unique (pricing, quality of care, specialized services, etc.).2. Lead Generation • Create a Prospect List: Build a database of leads, including physicians, healthcare providers, and patients in need of home care services. • Referrals from Existing Clients: Contact existing clients to ask for referrals or recommendations to other patients or physicians.3. Initial Contact • Outreach via Calls or Visits: Contact the potential clients (clinics, physicians, or discharge planners) to explain the benefits of home care services. • Leverage Relationships: Use any existing relationships with healthcare providers to initiate conversations about our services. • Presentation of Services: Prepare a brief and persuasive presentation or brochure outlining the home care services, benefits, and costs.4. Client Meetings • Schedule Appointments: Arrange in-person or virtual meetings with potential clients to discuss the details of the service offering. • Discuss Client Needs: Tailor the conversation around the specific needs of each prospect. For example, talk about post-surgical recovery care, geriatric care, or support for chronic illness management. • Highlight Unique Selling Points: Showcase what sets our home care services apart: availability, expertise, client testimonials, flexible care plans, etc.5. Contract Negotiation • Proposal Submission: Provide a clear contract proposal including the services offered, pricing, and any promotional discounts available. • Address Concerns: Be prepared to address any objections or concerns that potential clients may have regarding pricing, care quality, or flexibility of services. • Build a Partnership: Emphasize the long-term value of home care and how it improves patient outcomes.6. Follow-Up • Track Communications: Maintain records of all calls, meetings, and outcomes with prospects. • Follow-up with Unresponsive Leads: If a client doesn’t respond, follow up within a week with additional information or an offer to answer questions. • Close the Deal: Work closely with the client until they sign the home care contract and ensure all paperwork is completed.7. Reporting and Tracking • Weekly Progress Reports: Track the number of leads, contacts made, meetings scheduled, and contracts signed. • Client Feedback: After contracts are signed, follow up with clients to ensure that their needs are met and gather any feedback on service quality.Resources: • Brochures and Marketing Materials: Prepare professional, informative brochures and digital materials to share with clients. • Sales Training: Regular training sessions to improve understanding of home care services and client needs. • CRM System: Use a customer relationship management (CRM) tool to track leads, communications, and contracts.Performance Metrics: • Number of Contracts Signed: [Insert the target number, e.g., 10-15 contracts per month]. • Lead Conversion Rate: Track the percentage of leads converted to clients. • Customer Satisfaction: Measure client satisfaction post-signing for potential referrals.Incentive Structure: • A commission-based structure for each new contract signed, with additional bonuses for exceeding monthly or quarterly targets.

Job Details

Posted Date: 2024-10-20
Job Location: Saudi Arabia – Jeddah – As Salamah
Job Role: Sales
Company Industry: Healthcare, other; Personal Services
Monthly Salary: US $1,500

Preferred Candidate


Sales Representative Parts – BOSCH – The MSI Group

JOB PURPOSE

Drive and promote sales of parts in the field to achieve set sales and customer service targets. Perform sales related activities such as making requisitions, order delivery and generating new business as per Principal guidelines to achieve assigned target.

Sales Representative Parts will be visiting customers to build long term relationships and enhance sales opportunities.

 ACCOUNTABILITIES

Key Accountabilities 

Operations: Prepare parts details, check availability, source unavailable parts locally or internationally through other suppliers and actively follow-up with ordering team and the Principal to resolve issues related to unavailability of key parts. Coordinate the supply of parts to ensure they are available on time. Generate reports related to customer visits, sales achieved/lost and stock supply to facilitate management review.

Sales: Prepare parts estimates and quotations to present a formal offer to customer & suppliers, discuss and understand customer needs. Provide product information, technical advice and warranty policies to customers. Ensure the correct part is ordered; communicate delays due to unavailable stock. Assist in the display of parts to ensure visual effectiveness in the retail outlet. Remain in contact with the team leader for guidance on technical matters.

Market Analysis: Monitor market trends, competitor and Original Manufacturer (OEM) pricing to recommend strategies and implement actions to gain competitive advantage.

Inventory: Assist in stock control to reduce slow moving stock and obsolete stock. This includes recording and controlling back orders and incorrect parts received to follow-up, take corrective action and ensure appropriate receipt of goods.

Collections: Generate monthly customer statement of accounts and following-up/communicate regularly with the customer on the status of accounts and payments due.

Job Details

Posted Date: 2024-10-19
Job Location: United Arab Emirates – Dubai
Job Role: Sales
Company Industry: Business Consultancy Services

Preferred Candidate


Section Sales Manager – Talentco Hr

Responsibilities:

  • Implementing plans to meet sales & revenue targets
  • Having experience in Modern Trade selling.
  • Servicing other Channels basis, specific brands and meeting requirements to ensure profitability
  • Maintain and update the HH customer database
  • Maintain optimum stock levels in the trade at any
  • given point of time
  • Plan and carry out sales activities to agreed budgets,
  • sales volumes, values, product mix and timescales.
  • Respond to and follow up on sales enquiries
  • Follow the journey plan to ensure optimum coverage
  • by store type
  • Maintain and develop existing and new customers
  • Monitor and report on activities and provide relevant
  • information
  • Carry out competitor and customer surveys
  • Ensure that stock and cash is handled correctly and
  • Liaise and attend meetings within the company
  • functions necessary to perform duties and aid
  • business and organizational development
  • Manage the merchandiser
  • Ensure proper sales fundamentals (distribution,
  • pricing, merchandising and shelving)
  • Adhere to health and safety policy and other
  • GCC driving license will be a plus.

Preferred Candidate:

  1. Proven experience in sales management within the FMCG sector.
  2. Strong leadership and team-building skills.
  3. Excellent communication and interpersonal abilities.
  4. Analytical mindset with a focus on data-driven decision-making.
  5. Ability to thrive in a fast-paced, competitive environment.
  6. Strong negotiation and closing skills.
  7. Fluency in English

Job Details

Posted Date: 2024-10-19
Job Location: Oman – Muscat
Job Role: Sales
Company Industry: FMCG

Preferred Candidate

Gender: Male
Degree: Master’s degree