<p><b>Job Requisition ID: </b>163643 </p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. </p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<p><b>Overview of the role</b></p>
<p><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”>The Senior Sales Advisors role is to help maximize the store sales and to ensure that sales associates on the sales floor provide a first class customer experience. Carryout the responsibilities assigned by commercial department manager from time to time </span></span>.</p>
<p><b>What you will do</b></p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”>Drive Sales</span></span></b></span></span></u></p>
<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Coordinates staffing to have enough cover in the right place at the right time to deliver the sales plan.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Knows sales targets, raises awareness of daily/weekly sales and encourages sales assistant’s upselling.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Helps CDM to complete probes and prepare SWOT.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Demonstrates an understanding of the fashion trends and competition and supports CDM to identify opportunities to drive sales.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Ensures stock availability for opening and throughout the trading day.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Can read SLS report; follow up top 10 and top 30 sellers and supports CDM to identify areas of growth in BU s and T department level.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Understands customer conversion system and supports CDM to use this information to drive conversion, ATV (Average Transaction Value),IPC (Item per Customer) and maximize sales.</span></span></span></span></li>
</ul>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”>Layout and Look </span></span></b></span></span></u></p>
<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Executes layout change and flexing footage for events.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Implements departmental layout and promotions in line with seasonal changes.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Understands VM concepts: sequential links, SILIBI, stories, windows and sight lines.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Controls the size cubing and size ordering on the floor.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Controls the ticketing principles on the floor including eye level and high level decors.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Ensures that the store equipment is in proper condition and store lighting is well functioning.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Takes part in commercial walk and is able to describe key trends, stories and best sellers.</span></span></span></span></li>
</ul>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”>Stock Management </span></span></b></span></span></u></p>
<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Reviews top and bottom selling lines weekly with CDM for stock order or stock consolidation.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Monitors the availability of NOOSE lines, prepares the report on time and keep the team informed about NOOSE lines.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Looks for opportunities to enhance the delivery receiving process and decrease stock loss.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Regularly reviews high stockholding areas for the responsibility area with CDM and implements decided action to ensure minimum stockholding in the backstage.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Ensures that the backstage remains neat and organized with proper equipment is in place to increase the speed of replenishment.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Reviews BTF with CDM to capitalize on sales opportunity.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Keeps the huddle board update and ensures replenishment is completed, and CDM updated.</span></span></span></span></li>
</ul>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”><span style=”color:black”>STANDARDS</span></span></b></span></span></u></p>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”>Service Standards</span></b></span></span></u></p>
<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Actively demonstrates and role models service – Doing the Right Thing principles.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Acts as a senior contact on the sales floor for customers and lead the staff, flag issues to CDM</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Ensures maintaining the mystery shopper criteria are well presented on the floor</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Makes sure that the fitting room procedures are followed correctly</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Attends comp shop and demonstrates an awareness of the service proposition among competition</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Supports CDM to deliver the elements of The Service Pyramid to provide an easy to shop environment with engaging staff who are delivering Rhythm and Routine, Basic Services and Delight. (Clean, nice smelling, well maintained, proper music, shopping tools in reach, staff well-presented and engaged on floor, at tills and fitting rooms, etc.)</span></span></span></span></li>
</ul>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”>Service Measurements</span></b></span></span></u></p>
<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Is aware of criteria included in Mystery Shopper and CSI.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Supports awareness on service measurements on the shop floor and executes improvement actions as assigned.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Suggests recognition based on observations to reward and recognize excellent service in store on a regular basis.</span></span></span></span></li>
</ul>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”>Health and Safety </span></b></span></span></u></p>
<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Ensures adherence to Health and Safely guidelines at all times. Ensures any potential risks to customers or employees are addressed immediately.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Reports any store maintenance issues and follows up as instructed.</span></span></span></span></li>
</ul>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”>Store Premises </span></b></span></span></u></p>
<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Ensures staff rooms, break rooms and toilets are clean and good working conditions.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Ensures that the customer prayer rooms and toilets if available are on perfect condition.</span></span></span></span></li>
</ul>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”>PEOPLE </span></b></span></span></u></p>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”>People Policies and Procedures </span></b></span></span></u></p>
<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Communicates changes to team members as requested.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Demonstrates an understanding of the HR policies, can reach available policies.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Prepares and follows the staff activity sheet.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Monitors the back stage and staff areas are up to business standards to create a motivating atmosphere.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Supports CDM in communicating and cascading key messages including delivering daily briefs.</span></span></span></span></li>
</ul>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”>Employee Engagement </span></b></span></span></u></p>
<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Is aware of employee engagement survey, results and actions.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Covers for CDM in their absence ensuring open communication and fair approach to all team members.</span></span></span></span></li>
</ul>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”>Performance Development </span></b></span></span></u></p>
<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Takes an active role in ensuring all existing and new employees develop the skills to perform well in the role.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Keeps up to date with relevant information about business, store and section and shares knowledge and experience with other team members.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Provides feedback about team members to CDM to support PDR process.</span></span></span></span></li>
</ul>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”><span style=”color:black”>COSTS </span></span></b></span></span></u></p>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”>Profitability </span></b></span></span></u></p>
<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Supports efficient use of FTE in the store.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Focuses on to lower Marked &Damaged and Till Discrepancy within team members.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Trains the team to lower exchange and returns for the respective business unit</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Executes fitting room check, asks for CCTV footage of suspicious customers to minimize stock loss.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Manages GM and Food shrinkage targets through accurate management of all stock systems and people processes.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Demonstrates an understanding of cash management procedures and provides feedback to Admin Manager when cash management procedures are not met.</span></span></span></span></li>
</ul>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”>Cost Improvement</span></b></span></span></u></p>
<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Actively supports cost reduction initiatives in the store.</span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”color:black”>Demonstrates awareness of shrinkage and discrepancy measures used across the store and supports improvement.</span></span></span></span></li>
</ul>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>Minimum Qualifications and Knowledge: </span></span></span></b></span></span></u></p>
<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>High school diploma or equivalent preferred</span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>Knowledge of customer service principles and processes</span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>Knowledge of sales principles</span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>Relevant product knowledge and training</span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>Experience in a retail, customer service or sales environment</span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>Basic business administration knowledge</span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>Confident and clear communicator </span></span></span></span></span></li>
</ul>
<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>Awareness of the impact of behaviour and performance</span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>Awareness of level of authority </span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>Ability to adapt to frequent change and a high pressure environment </span></span></span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>Knowledge of the Marks and Spencer brand</span></span></span></span></span></li>
</ul>
<p> </p>
<p><u><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>Minimum Experience: </span></span></span></b></span></span></u></p>
<p><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><b><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>+</span></span></span></b><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”>3 years of relevant experience </span></span></span></span></span></p>
<p><span style=”font-size:12.0pt”><span style=”font-family:'Times New Roman', serif”><span style=”font-size:10.0pt”><span style=”font-family:'Calibri', sans-serif”><span style=”color:black”> </span></span></span></span></span></p>
<p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p>
<p>Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</p>
<p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.<br>
Additional Internal Information:</p>
<p><br>
• Reports to: Commercial Department Manager<br>
• Band: F</p>
<p><u><b>Note:-</b></u></p>
<p>You must have been an Al-Futtaim employee for at least 18 months in order to be considered.<br>
You must inform your HRBP in confidence of your application.<br>
Please note that this vacancy may be advertised externally in the next week so apply without delay.</p>