Head Host – STARCO International Co

Responsible for monitoring table reservations & effective control of flow of guests. Lead & seat guests & control telephone operator.

Key Result Activities:

• Take and supervise table reservations & effectively control the flow of guests in the restaurant ensuring maximum turnover.

• Ensure a strong public relation, with effective Database and company profile.

• Notify managers of specific guests’ needs & special requests.

• Receive guest feedback / comment / complaints & monitors satisfaction.

• Maintain & update the restaurant guest history file and database.

• Monitor efficiently all telephone calls & enquiries and maximize the telephone revenues

Restaurant Responsibilities Including and NOT limited to:

➢ Take and supervise table reservations & effectively control the flow of guests in the restaurant ensuring maximum turnover.

➢ Update client databases with relevant customer information.

➢ Builds great relationships with guests and clients.

➢ Always presentable and respectful to all guests and staff.

➢ Motivates and adds energy between the service team.

➢ Helps to bridge the gap between clients and staff by informing staff of anything unique and distinctive about each guest.

➢ Offers and assists in making repeat bookings and checking with departing guests if they have any comments or suggestions.

➢ Has a very good level of knowledge and understanding regarding GGG Matbakhi

➢ Assists in anyway or form to improve the quality of experience for all guests.

➢ Always present on the floor and assists in monitoring the productiveness of the staff, for the manager on duty

Job Details

Preferred Candidate